Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE PURPURA

Las Vegas,NV

Summary

To secure a career position with a stable company where there is room to grow, where I can use excellent knowledge of customer service, computer, accounting, and office skills to provide a wonderful experience for customers. Caring for people and animals has made such a difference in life and I look forward to continuing this with new career. Authorized to work in the US for any employer Proficient in worker's compensation and NV Statutes Good working relationship several multinational clients. Studied Administrative Medical Assistant/Medical Billing, with a 4.0 GPA. Before school, there was nine years of progressive promotions with a large drug store chain including cashier, customer service, supervisor, and bookkeeping/accounting associate. Organized File Clerk with extensive experience providing skilled operations support. Dedicated to keeping files current and ready for team member utilization. Great attention to detail and multitasking abilities. Highly skilled candidate experienced in information organization and data entry. Self-directed and organized professional with proven track record for managing information with extreme care. Committed to maintaining high standards for confidentiality, productivity and accuracy.

Overview

32
32
years of professional experience

Work History

Professional Shopper

Shipt/Instacart
09.2023 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Selected best-quality perishable items such as meat and produce.
  • Demonstrated speed and accuracy in order item selection.
  • Scanned each item's barcode before item's removal from shelf.
  • Worked productively with customers to meet order requirements and service expectations.
  • Loaded and unloaded orders at customer's homes or locations.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Guest Service Advocate

Target
11.2019 - Current
  • Promoted customer satisfaction by supporting merchandise selection, returns and exchanges
  • Waited on customers at normal check-out lanes and customer service desk to process special requests
  • Assisted customers with obtaining best possible prices, advising on coupons, promotions and price-matching guarantees
  • Maintained accurate cash drawers with diligent attention to cash, credit and debit transactions
  • Delighted customers with personalized service
  • Enhanced customers' experiences, anticipating needs and resolving service concerns
  • Issued refunds and credits to customers and documented reasons.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
  • Delivered friendly service and offered expert support in every interaction.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.

Caregiver

Consumer Direct Personal Care
02.2006 - Current
  • For disabled clients
  • Bathes, cleans, prepares meals, laundry, light housekeeping, runs errands, doctor appointments, medications.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.

Caregiver

Visiting Angels
05.2014 - 11.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Medical Claims Analyst

ESIS/ACE Group
10.2013 - 05.2015
  • Manage, investigate and process worker's compensation claims from inception to conclusion for multiple clients in Nevada, Hawaii and Arizona
  • Review payments for different vendors for medical services
  • Reimburse employees for expenses paid out of pocket
  • Review paperless system documents daily
  • Direct contact with accounts/employer's for full investigation of individual claims
  • Make claim determinations to ensure that Nevada Statutes are abided by timely
  • Conduct ongoing review of medical status and ensure that injured workers are taken care of in regards to making appointments for injured workers, addressing treatment requests from medical facilities and send out letters to all parties of their status of their claim
  • Adhere to the Nevada Revised Statutes and various different client service instructions

Claims Associate

Sedgwick Claims Management Services
11.2004 - 09.2013
  • Manage, investigate and process worker's compensation claims from inception to conclusion for over 50 clients including, but not limited to Amazon.com, PetSmart, Target, Kohl's, Family Dollar, Aramark
  • Dominos, Big Lots, Bridgestone, Buffalo Wild Wings, GameStop, Office Depot, Petco, Pier 1, Ross, The
  • Salvation Army
  • Direct contact with accounts/employer's for full investigation of individual claims
  • Make claim determinations to ensure that Nevada Statutes are abided by timely
  • Conduct ongoing review of medical status and ensure that injured workers are taken care of in regards to making appointments for injured workers, addressing treatment requests from medical facilities and send out letters to all parties of their status of their claim
  • Adhere to the Nevada Revised Statutes and various different client service instructions

Front Desk Clerk

Concentra Medical Center
04.2002 - 11.2004
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.

Bookkeeping/Accounting Associate

08.1996 - 04.2002
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reported financial data and updated financial records in ledgers and journals.
  • Directed gathering of required documentation and files for account audits and completed reviews.

Customer Service

Rite Aid Drug Store
09.1992 - 07.1996
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Responded to customer calls and emails to answer questions about products and services.

Front

Rite Aid Drug Store
08.1992 - 04.2002
  • Customer Services/Phones
  • Charge Entry
  • Checking In -Checking Out
  • Referral requests/authorizations

Cashier/Inventory Clerk

Rite Aid Drug Store
08.1992 - 08.1994
  • Maintained inventory count, tracked usage, and documented variances.
  • Completed physical inventory counts each month.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

File Clerk

Panorama Medical Clinic
08.1991 - 02.1992
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Maintained physical and computer-based filing systems.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Assisted with document scanning and imaging projects to support accurate file back-up.

Filing

  • Data entry
  • Answering phones
  • Examined, categorized, and sorted incoming documents
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals
  • Conducted quality checks on scanned documents to review for accuracy and completeness
  • Used image scanners to convert forms, receipts and reports into electronic format

Education

Some College (No Degree) -

Heritage College
California

Skills

  • General office; referrals; ICD-9/CPT knowledge; accounting; computer literate; answering
  • Phones; typing; customer service
  • Reading Comprehension
  • Report Generation
  • Greeting Visitors
  • Records Maintenance
  • Office Supplies and Inventory
  • File and Records Monitoring
  • Clerical Support
  • Document Scanning
  • Organizational Skills
  • Active Listening
  • Critical Thinking
  • Online Databases
  • Time Management

Timeline

Professional Shopper

Shipt/Instacart
09.2023 - Current

Guest Service Advocate

Target
11.2019 - Current

Caregiver

Visiting Angels
05.2014 - 11.2019

Medical Claims Analyst

ESIS/ACE Group
10.2013 - 05.2015

Caregiver

Consumer Direct Personal Care
02.2006 - Current

Claims Associate

Sedgwick Claims Management Services
11.2004 - 09.2013

Front Desk Clerk

Concentra Medical Center
04.2002 - 11.2004

Bookkeeping/Accounting Associate

08.1996 - 04.2002

Customer Service

Rite Aid Drug Store
09.1992 - 07.1996

Front

Rite Aid Drug Store
08.1992 - 04.2002

Cashier/Inventory Clerk

Rite Aid Drug Store
08.1992 - 08.1994

File Clerk

Panorama Medical Clinic
08.1991 - 02.1992

Filing

Some College (No Degree) -

Heritage College

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NICOLE PURPURA