Nicole Putala
Ypsilanti,MI
Summary
Dedicated professional with 8 years of management experience. Passion for researching and organizing information. Improves and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
14
14
years of professional experience
Work History
Community Manager
Independent Management Services
01.2023 - Current
- Daily leasing responsibilities (follow up, tours, lease paperwork, etc)
- Customer service interactions with current residents to help with individual needs
- Complete paperwork for move in and move outs
- Analyzing ledgers and making sure charges are set up properly
- Responsible for accounts payable and receive
- 21 LIHTC units
- Thoroughly understand housing choice voucher
- Manage delinquency so that it meets IMS standard of 5% or better
- Communicate with vendors - bidding process, acquiring estimates for larger jobs and scheduling work for apartment turns and occupied repairs
- Manage staff of 1.
Assistant Property Manager
Lightstone/Beacon Management
11.2021 - 12.2022
- Accounts receivable - handle deposits of 10k or more
- Processing of notice to vacates and statements of deposits
- Analyzing ledgers and making sure charges are set up properly
- Improved delinquency from 13% to 5%
- Professional communication with residents, our attorney, staff and vendors
- Manage staff of 10.
Community Manager
The Benchmark Group
07.2016 - 11.2021
- Daily leasing responsibilities – follow up, craigslist posts, service request entry, answering telephones and managing applications
- Reporting on occupancy, month-end reporting and renewal spreadsheets, resident notices
- Understand eviction/attorney process
- File appropriate paperwork
- Manage housing authority files and follow up to ensure correct processes are being executed
- Analyzing ledgers and making sure charges are set up properly
- Delinquency
- Manage staff of 3.
Assistant Community Manager
The Benchmark Group
01.2019 - 01.2020
Assistant Community Manager
The Benchmark Group
01.2017 - 01.2019
Full time Leasing Consultant
The Benchmark Group
08.2016 - 01.2017
Mezzanine (part-time) Leasing Consultant
The Benchmark Group
06.2016 - 08.2016
President / Freelance Secretary
Efficiency by Nicole
09.2009 - 09.2014
- I specialize in CRM, lead follow up, research and daily business needs
- I help to get each company with its contacts
- That includes tasks like imports or exports & updates to contact relationship management systems, help with prioritizing & creating action plans for follow up with its leads
- I used business to business sales, marketing skills, the internet, Local Business Network (LBN) and a walk-in approach to build a full time running business in 4 months
- Some of my past clients include: Tax Accountant – assemble tax returns/ 1099 & W4 /execute large mailers /front desk tasks
- Plumbing Company – trade show / scheduling / advertising / Zoho CRM / book keeping / front desk tasks
- Bakery – receipt organization / excel database creation
- Insurance Company – Mailings / Contact Lists
- Home Health Care Service Provider – maintain contact database (>1200 contacts) / excel
- Real Estate Agents & Brokers – create lead action plans / help execute action plan / mailings / maintain contact database / Top Producer / Agent Office / Act!
- Auto Repair Shop – petty cash report reconciliation/ organization / worked closely with the owner
- Business Coach – Lead research, Salesforce.
Education
Bachelors of Science - Geography, Travel & Tourism Concentration
Eastern Michigan University
Ypsilanti, MI01.2003
Skills
- CRM Software - RealPage , Entrata, MRI, Yardi
- Fair Housing
- Database Management
- Lead Management
- Section 8 / LIHTC
- Data analysis
- Microsoft Office / Google Suite
- Customer service-focused
- Administrative Leadership
- Financial Oversight
- Tenant and eviction laws
- Performance Assessment
Affiliations
- Ladies Literary Club - Ypsilanti, MI
- National Apartment Association - Certified Apartment Manager
Timeline
Community Manager
Independent Management Services
01.2023 - Current
Assistant Property Manager
Lightstone/Beacon Management
11.2021 - 12.2022
Assistant Community Manager
The Benchmark Group
01.2019 - 01.2020
Assistant Community Manager
The Benchmark Group
01.2017 - 01.2019
Full time Leasing Consultant
The Benchmark Group
08.2016 - 01.2017
Community Manager
The Benchmark Group
07.2016 - 11.2021
Mezzanine (part-time) Leasing Consultant
The Benchmark Group
06.2016 - 08.2016
President / Freelance Secretary
Efficiency by Nicole
09.2009 - 09.2014
Bachelors of Science - Geography, Travel & Tourism Concentration
Eastern Michigan University
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