Summary
Overview
Work History
Education
Skills
References
Timeline
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Nicole Puyo

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Executive Assistant

Architect Capital
06.2020 - 08.2022
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Improved office efficiency by implementing new filing systems and document management processes.

Bartender

Fogo de Chao - Coral Gables
08.2023 - Current
  • Mixology Expertise: Proficient in crafting a wide range of cocktails and beverages, ensuring high-quality drink preparation and presentation
  • Exceptional Customer Service: Consistently deliver outstanding customer service, creating a welcoming and memorable dining experience for guests
  • Menu Mastery: In-depth knowledge of the restaurant's menu, including a comprehensive understanding of wine, spirits, and food pairings
  • Product Knowledge: Possess extensive product knowledge, including specialty drinks, premium spirits, and wine selections available at Fogo de Chao
  • Adaptability: Thrive in fast-paced restaurant settings, adapting quickly to changing circumstances and maintaining composure under pressure.

Server

BAIA
11.2022 - 08.2023
  • Greeted customers, answered questions and recommended specials to increase profits
  • Operated POS terminals to input orders, split bills and calculate totals
  • Addressed complaints to kitchen staff and served replacement items
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Trained new employees on restaurant procedures and plating techniques.

Bar Manager, Customer Service Rep, Bartender, Server

Fogo de Chao - San Francisco
02.2021 - 08.2023
  • Led and directed team members on effective methods, operations and procedures
  • Represented business in marketplace and developed relationships with key accounts to promote and market business
  • Developed existing team into high productivity, results-oriented unit through creative initiatives
  • Addressed and resolved client or customer inquiries to foster superior standards of service
  • Administered the weekly and monthly inventory of the Liquor and Wine at the restaurant.

Education

International Business and Marketing -

FIU
01.2025

International Business -

City College of San Francisco
01.2023

Skills

  • Wine and food service
  • Conversation in Spanish, English, and German
  • Outstanding customer service
  • Scheduling
  • Proficient in Microsoft Excel, Word, PowerPoint, and Teams

References

Daniel Bertolete, Fogo de Chao, General Manager, +1 (415) 427-0004, San Francisco, CA

Timeline

Bartender

Fogo de Chao - Coral Gables
08.2023 - Current

Server

BAIA
11.2022 - 08.2023

Bar Manager, Customer Service Rep, Bartender, Server

Fogo de Chao - San Francisco
02.2021 - 08.2023

Executive Assistant

Architect Capital
06.2020 - 08.2022

International Business and Marketing -

FIU

International Business -

City College of San Francisco

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Nicole Puyo