Nicole Quintanilla
Tomball,TX
Summary
Dedicated Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations.
Overview
8
8
years of professional experience
Work History
Police Officer
Houston Police Department
1217 Morin Pl
09.2022 - Current
- Volunteer at Family Violence (North) on my day off to assist with Family Violence Investigations (05/2025 - Current).
- Enforce laws and ordinances to maintain public safety and order.
- Conduct thorough investigations of crimes, gathering evidence and interviewing individuals.
- Collaborate with community organizations to enhance public relations and safety initiatives.
- Respond rapidly to emergency calls, providing immediate assistance and crisis management.
- Prepare detailed reports documenting incidents, arrests, and investigations for legal proceedings.
- Participate in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Display sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enhance public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrol assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secure crime scenes, gathered evidence, and questioned individuals.
- Handle domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffuse potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduce criminal activity in assigned areas through proactive policing and community engagement.
- Investigate reported crimes, accidents, offenses, and damage to property.
- Conduct individual interviews and gather details regarding incidents to determine best course of action.
- Respond to emergency calls to provide assistance to citizens in need.
- Conduct searches of individuals, vehicles and premises.
- Utilize clear communication and interpersonal skills to build relationships with citizens.
- Identify, pursue and arrest suspects and perpetrators of criminal acts.
- Participate in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitor traffic violations, issuing citations as necessary.
- Check vehicle equipment for proper functioning prior to use.
Cashier
Burlington
Spring, TX
02.2018 - 07.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in managing inventory levels, ensuring product availability for customers.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Processed refunds and exchanges in accordance with company policy.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX12.2021
Skills
- Report writing
- Conflict de-escalation
- Criminal investigations
- Traffic & State laws
- Traffic control
- Crowd control
- Communication & Interpersonal
- Decision Making & Judgement
- Emotional Regulation & Stability
Timeline
Police Officer
Houston Police Department
09.2022 - Current
Cashier
Burlington
02.2018 - 07.2022
Bachelor of Science - Criminal Justice
Sam Houston State University