Nicole Radman
Sacramento
Summary
- Dynamic retail professional with extensive experience at Rite Aid, excelling in customer service and team leadership. Proven track record in enhancing store operations and increasing customer satisfaction through strategic merchandising and effective problem-solving. Skilled in inventory control and employee coaching, fostering a productive and motivated workforce.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Rite Aid
02.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Shift Supervisor
Rite Aid
06.2015 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Layaway Manager
Kmartcorp
02.2010 - 06.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
No Degree - Pre-Nursing
American River College
Sacramento, CAHigh School Diploma -
El Sereno
Fair Oaks, CA06-1994
Skills
- Problem-solving
- Customer service
- Customer experience
- Retail operations
- Inventory control
- Team building and leadership
- Staff supervision
- Employee scheduling
- Work Planning and Prioritization
- Strategic merchandising
- Employee coaching
- Pricing and markdowns
- Display setup
- Vendor management
Timeline
Assistant Store Manager
Rite Aid
02.2021 - Current
Shift Supervisor
Rite Aid
06.2015 - 02.2021
Layaway Manager
Kmartcorp
02.2010 - 06.2015
No Degree - Pre-Nursing
American River College
High School Diploma -
El Sereno
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