Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Nicole Rainville

North Dartmouth,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Respa Operations Manager

Stearns Lending LLC
Lewisville, TX
02.2020 - Current
  • Manages,directs and implements operation strategies and objectives to ensure the timely delivery of disclosures per TRID regulations
  • Managed a team of 12 individuals over seeing production and ensuring goals and deadlines are met
  • Reviewed pipeline reports and assigned out daily tasks to team members
  • Held 1 on 1 and team meetings weekly
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Reviewed shift reports to understand current numbers and trends.
  • Assisted in recruiting, hiring and training of team members.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Managed, trained and motivated personnel to continuously improve knowledge and abilities in RESPA/TRID
  • Reported issues to higher management with great detail.

Respa Specialist Team Lead

Stearns Lending LLC
Lewisville, TX
07.2014 - 02.2020
  • Responsible for the daily management of reporting and task assigning
  • Assisted team members with questions and helped problem solve and trouble shoot issues
  • Resolved any compliance ease or licensing fails (QM, State Regs, VA)
  • Prepared and reviewed loan estimate, broker & lender disclosures for accuracy and fee validation
  • Re-disclosed loan estimates within 3 day time frame
  • Worked closely with brokers and AE's & CD drawers
  • Monitored team inboxes to assist brokers with questions or problem solving (respa 51 + LE help )


Loan Processor

Accutrust Mortgage
Fall River, MA
12.2012 - 06.2014
  • Handled any conditions sent from underwriting departments.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Checked packages for appropriate documentation; income/assets
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Set up and completed loan submission packages.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Ran AUS & Credit


Admin Assistant

Harvey Building Products MFG
DARTMOUTH, MA
05.2011 - 01.2012
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

High School Diploma -

New Bedford High School
New Bedford, MA
06.2001

Skills

  • Goal Setting
  • Staff Scheduling
  • Verbal and Written Communication
  • Customer Service Management
  • Focus and Follow-Through
  • Employee Motivation
  • Team Leadership
  • Multitasking and Prioritization

Certification

  • Various TRID and compliance annual testing
  • Stearns Lending Top Performer 2019
  • Stearns Lending Team player awarded 2016

Timeline

Respa Operations Manager

Stearns Lending LLC
02.2020 - Current

Respa Specialist Team Lead

Stearns Lending LLC
07.2014 - 02.2020

Loan Processor

Accutrust Mortgage
12.2012 - 06.2014

Admin Assistant

Harvey Building Products MFG
05.2011 - 01.2012

High School Diploma -

New Bedford High School

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Nicole Rainville