Nicole Ramey
VA
Summary
Compassionate and motivated healthcare professional with substantial years' of hands-on experience in fast-paced Hospital and Medical office settings. Schedule and prioritize client appointments, communicate with healthcare providers and staff and recommend improvements to ensure high-quality patient care. Mentor peers and recognized as a thoughtful and compassionate leader.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Piedmont Access to Health Services, Inc. (PATHS)
Martinsville, VA
01.2022 - Current
- Greet and assist patients.
- Maintains daily phone calls.
- Maintains fax in/out box and assigns appropriate documents to providers and clinical staff.
- Assure that all desk and registration areas work smoothly and efficiently.
- Functions within HIPAA laws.
- Maintain an efficient appointment and patient flow system.
- Works as part of a care team that practices evidence-based medicine in a Patient-Centered Medical Home model of care.
- Collect/update all patient demographics, eligibility, and insurance information.
- Enters all appropriate data into EMR.
- Collects payments for current and past services, explaining patient charges as requested.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Assisted with the completion of medical forms and records.
- Ensured all necessary paperwork was completed prior to patient visits.
Clinical Administrative Assistant
Sovah Health Martinsville
Martinsville, VA
05.2017 - 01.2022
- Maintain flow of all ER calls
- Admit emergency room patients
- Relay messages to appropriate personnel
- Collect and report information to Nursing Supervisor
- Made transportation arrangements for ER patients
- Utilized hospital databases while following HIPPA procedures
- Retrieve and file necessary paperwork and requests for physicians
- Maintain and update patient information
- Transcribed physician medical orders and notes.
Manager
McDonald's
Bassett, VA
01.2010 - 05.2017
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Maintain and enter information into computer database
- Set up and manage paper or electronic filing systems, recording information, updating restaurant paperwork, or maintaining documents, such as attendance records, disciplinary documents, or other materials
- Operate office equipment, such as fax machines and copiers
- Greet customers and handle their inquiries or direct them to the appropriate persons according to their needs
- Establish work procedures and keep track of the daily work of employees.
Office Assistant Intern
Martinsville Free Clinic
Martinsville, VA
01.2012 - 03.2012
- Ensured all workflow processes were automated and efficient.
Education
Bachelor of Science - Healthcare Administration
Radford University
true05.2025
General Studies -
Virginia Commonwealth University
Richmond, VA05.2012
Advanced Studies -
Bassett High School
Bassett, VA05.2008
Skills
- Skilled in leadership
- Expert in Microsoft Office Programs
- Skilled in Healthcare Management
- Computer literacy
- Time management
- Communication skills
- Medical Terminology
- Experienced in working in a FQHC
- Typing 55 WPM
Accomplishments
- Deans List
- Member of the National Society of Leadership and Success
References
References available upon request.
Timeline
Patient Service Representative
Piedmont Access to Health Services, Inc. (PATHS)
01.2022 - Current
Clinical Administrative Assistant
Sovah Health Martinsville
05.2017 - 01.2022
Office Assistant Intern
Martinsville Free Clinic
01.2012 - 03.2012
Manager
McDonald's
01.2010 - 05.2017
Bachelor of Science - Healthcare Administration
Radford University
General Studies -
Virginia Commonwealth University
Advanced Studies -
Bassett High School
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