Nicole Ramirez
Salinas,CA
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
9
9
years of professional experience
Work History
Expo Food Runner
Corral de Tierra Country Club
Monterey
03.2023 - Current
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Greeted guests with friendliness and professionalism.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Effectively multitasked within fast-paced environment.
- Organized food orders and ensured accuracy of items served to customers.
- Collaborated with kitchen staff to manage order accuracy and address any discrepancies.
Sales Coordinator
Entravision Radio
Salinas, CA
03.2022 - 11.2022
- Input customer data into system
- Delivered exemplary customer service and support by remaining poised in most stressful situations
- Coordinated and finalized sales proposals to complete purchases
- Supported sales team by delivering current territory sales data and costing information
- Partnered with sales representatives during customer consultation to build agency and customer relations
Restaurant Busser
Club at Pasadera
Monterey, CA
03.2021 - 03.2022
- Cleared tables to maintain high turnover rate and minimize wait times
- Cleared, cleaned and sanitized booth and chair cushions and tables
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters
- Served water, coffee and soft drinks and offered refills to promote excellent customer service
- Maintained table settings by removing courses, replacing utensils and refilling beverages
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations
- Observed tables to tend to guest needs and identify customer service opportunities
- Followed safety and sanitation guidelines in accordance with local health regulations
Housekeeper
Motel 6
Salinas, CA
06.2016 - 09.2016
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Used cleaning chemicals following proper guidelines
- Interacted pleasantly with clients and guests when performing daily duties
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Maintained and organized cleaning supplies stock
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness
Caregiver
IHSS
Salinas, CA
09.2015 - 08.2016
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Laundered clothing and bedding to prevent infection
- Assisted with meal planning to meet nutritional plans
Education
High School Diploma -
Rancho Cielo
Salinas06.2023
Vocational - Culinary
Rancho Cielo
Salinas06-2023
Skills
- Coaching Skills
- Customer Service Management
- Health and Safety Procedures
- Implementing Pricing Strategies
- Table Bussing
- Customer Service
- Multi-Line Phone Systems
- Inventory Maintenance
- Multitasking and Organization
Timeline
Expo Food Runner
Corral de Tierra Country Club
03.2023 - Current
Sales Coordinator
Entravision Radio
03.2022 - 11.2022
Restaurant Busser
Club at Pasadera
03.2021 - 03.2022
Housekeeper
Motel 6
06.2016 - 09.2016
Caregiver
IHSS
09.2015 - 08.2016
High School Diploma -
Rancho Cielo
Vocational - Culinary
Rancho Cielo
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