Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Nicole Ramirez

Boynton Beach

Summary

Dynamic hospitality professional with extensive experience at Ganzo Sushi and Panera Bread, excelling in customer service and order accuracy. Proven ability to enhance guest satisfaction through effective communication and team collaboration. Skilled in point of sale operations and cash handling, consistently maintaining high standards in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Ganzo Sushi
Delray Beach
01.2025 - 02.2025
  • Verified accuracy of orders before delivering them to customers' tables.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Answered phones promptly to record and confirm reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Greeted customers and escorted them to their tables.

Barista

Panera Bread
Lake Worth
11.2023 - 01.2025
  • Utilized POS system to receive and process customer payments.
  • Checked brewing equipment for proper functionality.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Set up, restocked and cleaned dining areas.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Operated cash register to process cash, check, and credit card transactions.
  • Greeted customers upon arrival in the dining area.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Monitored staff performance to ensure adherence to company standards.
  • Prepared reports summarizing the results of each training session.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

High School Diploma -

Somerset Academy Canyons
Boynton Beach
05-2024

Skills

  • Customer service
  • Point of sale operation
  • Cash handling
  • Team collaboration
  • Order accuracy
  • Food safety compliance

Affiliations

  • On occasion, I dogsit for many peers or individuals who received notice of my services.
  • Go to the gym frequently
  • I love the beach
  • I do my own nails at times
  • I enjoy reading and learning new life skills.

Timeline

Restaurant Hostess

Ganzo Sushi
01.2025 - 02.2025

Barista

Panera Bread
11.2023 - 01.2025

High School Diploma -

Somerset Academy Canyons

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