Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
NICOLE RAMIREZ

NICOLE RAMIREZ

Summary

Experienced retail management professional with a track record of leading store operations and driving sales growth while upholding the gold standard on HOB. Emphasis on team collaboration, achieving results, reliability, and adaptability. Skilled in inventory management, customer service, staff training, mentoring, and leading by example. Strong problem-solving and communication abilities. Enthusiastic about creating a positive customer experience, optimizing performance for the business and associates, boosting morale, and embodying the company culture.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
08.2024 - 02.2025
  • Coach, train and develop a team of 20 partners & supervisors
  • Problem solves, prioritizes and plans to create the best Starbucks experience for partners and customers while helping others grow
  • Set goals and create store action plans based on current store health and achieving results like beating a district record for POTW times while driving customer connections scores
  • Follow and coach partners in the moment to ensure company policies and standards are being held to the highest standard while leading by example
  • Controlling labor, building schedules based on labor demand and staying within budget while creating an inclusive and diverse environment
  • Responsible for the day-to-day operations of the store, doing store walks, deep dive observations to identify gaps in operations, ensuring stations are set up to standards, food safety procedures are being followed, reviewing orders, building Pars and schematics to meet store needs
  • Utilizing different reporting tools to understand my business and adjust where needed including decision center, partner hours, excel, teams
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Assistant General Manager

Wawa
10.2016 - 08.2024
  • Successfully Lead a team of over 35 associates including multiple supervisors while living the values and missions everyday
  • Opened two new store locations as well as managed five separate locations in Florida
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Received five promotions within a year and a half throughout my development journey
  • Oversee the day-to-day operations of all aspects of the store such as operation of the full serve deli, full serve beverage area, cash management, training, development, hiring
  • Controlling labor to maximize profit, reviewing shrink and problem solving to cut loss, placing orders based on business demand and adjusting to cut cost while creating lean storage
  • Reviewing reports to identify gaps and maximize profit

Education

GED -

Marchman Technical College
New Port Richey, FL
01.2016

Skills

  • Inventory control , loss prevention
  • Promotional planning
  • Customer service management
  • Recruitment and hiring
  • Order management
  • Operations management
  • Training and mentoring
  • Process improvements
  • Team leadership , boosting morale
  • Community engagement , volunteering

Certification

Servsafe - Food Safety Certified Manager

Certificate No. 21821640

Expires - April , 12 , 2027

Timeline

Store Manager

Starbucks
08.2024 - 02.2025

Assistant General Manager

Wawa
10.2016 - 08.2024

GED -

Marchman Technical College

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