Nicole Ramos
Phoenix,AZ
Summary
Organized Patient Service Representative with thirteen years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
15
15
years of professional experience
Work History
Patient Services Coordinator Sr.
Affiliated Urologists
12.2020 - Current
- Greet patients and visitors to the clinic in a prompt, courteous and professional manner; check in patients and inform clinical staff of patient arrival.
- Provide and explain paperwork for the patient to complete prior to examination; collect, proof for completeness, and file patient forms; update demographics and insurance information in the system; collect co-pays and balances.
- Answer, screen, and respond to routine questions.
- Complete patient check-in and out process after examination; schedule returning appointments in accordance with physician and/or office guidelines.
- Record patient cancellations and missed appointments; reschedule appointments; notify appropriate staff of the cancellation and make note in patient chart.
- Provide general administrative support
Medical Records Coordinator
Maravilla Care Center
10.2009 - 06.2020
- Ensures all medical documentation is filed in the patient’s closed and/or open clinical records (hard copies and computer records) in a proper and timely manner
- Conducts ongoing quality assurance activities with all medical records in department to ensure accuracy and completeness of clinical records processing
- Identifies and informs supervisor of discrepancies if found related to the medical records functions requiring completeness and regulatory compliance, and if discrepancies are discovered develops immediate corrective actions to meet the state and federal regulatory requirements for accuracy and completeness.
- Ensures all physician verbal orders and other orders received via facsimile (to include Plans of Care, Certificates of Terminal Illness) are signed by the appropriate ordering physician, and provides follow-up for all missing and unsigned paperwork.
- Ensures safeguarding of medical records in accordance with the Privacy Act. Maintains HIPAA compliance regarding any patient and agency records
- Audit for completion and close discharged patient records within 14 days of discharge per agency procedure ensuring all documentation is complete and all documents are signed and dated by the appropriate discipline.
- Participated in Quality Assurance Performance Improvement quarterly.
Education
Associate of Science - Healthcare Administration
Brookline College - Phoenix
Phoenix, AZNo Degree - Phlebotomy
Maricopa Community Colleges - Phoenix College
Phoenix, AZNo Degree - Medical Assistant
Pima Medical Institute
MesaHigh School Diploma -
South Mountain High School
Phoenix, AZSkills
- Patient Registration
- Strong Organization
- Appointment Scheduling
- Healthcare Systems Knowledge
- Money Handling
- Administrative and Office Support
- Report Preparation
Timeline
Patient Services Coordinator Sr.
Affiliated Urologists
12.2020 - Current
Medical Records Coordinator
Maravilla Care Center
10.2009 - 06.2020
Associate of Science - Healthcare Administration
Brookline College - Phoenix
No Degree - Phlebotomy
Maricopa Community Colleges - Phoenix College
No Degree - Medical Assistant
Pima Medical Institute
High School Diploma -
South Mountain High School
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