Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Randolfi

Palm Harbor,FL

Summary

Offering excellent organizational and analytical skills, ready to excel in financial services role. Brings ability to learn quickly and apply financial principles to daily tasks, including cash management and transaction processing.

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

19
19
years of professional experience

Work History

Front End Associate

Walmart
04.2024 - 01.2025
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with100% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.

Senior Head Teller

American Momentum Bank
01.2022 - 08.2023
  • Managed high-volume currency exchanges while maintaining accuracy and speed in a fast-paced environment.
  • Played a key role in achieving operational excellence within the branch by consistently adhering to established protocols and best practices.
  • Collaborated with management to devise strategies for improving overall branch performance and customer experience.
  • Improved branch security by conducting thorough audits of vaults, cash drawers, and negotiable items.
  • Maintained accurate records of all transactions, ensuring timely reconciliation of accounts and minimizing discrepancies.
  • Assisted customers with account-related inquiries, providing efficient service that fostered long-lasting client relationships.
  • Promoted a culture of teamwork among staff members, leading to improved morale and increased productivity levels.
  • Mitigated risk by vigilantly identifying potential fraud cases through diligent transaction monitoring activities.

Retail Sales Associate Cashier

OCC Roadhouse & Museum
08.2021 - 12.2021
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.

Loan Closer Representative

Hanover Community Bank
07.2018 - 02.2020
  • Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
  • Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
  • Demonstrated adaptability by successfully managing various loan closing tasks across both residential and commercial lending sectors.
  • Utilized advanced organizational skills to manage multiple files simultaneously, prioritizing tasks based on urgency and importance.
  • Review all documents in credit files for accuracy and completeness
  • Gather any missing documentation as needed
  • Confirm all underwriting conditions have been met
  • Coordinate and schedule closings with the bank attorney
  • Process and generate all CD's and closing packages on EnCompass, Complete Riders and settlement statements for all closing packages
  • Calculate all fees for funding and process wires for closing

Financial Services Associate

Roslyn Savings Bank
09.2015 - 07.2018
  • Opened accounts for new and existing customers and assisted customers in completing application forms.
  • Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
  • Monitored loans and accounts payable and receivable to keep current.
  • Proposed investment products to customers.
  • Administered account transactions with customers and assisted in generating sales opportunities.
  • Assisted in opening and closing the branch with knowledge of Vault combinations
  • Assist with withdrawls, deposits, check cashing, responsible for creating CTR's
  • Provide customer service and service customer accounts if needed

Mortgage Appraisal Assistant Sr

New York Community Bancorp
09.2010 - 09.2015
  • Optimized workflow efficiency by implementing organizational strategies for managing project tasks and deadlines.
  • Increased client satisfaction by promptly addressing questions and concerns regarding appraisal reports.
  • Enhanced appraisal accuracy by meticulously reviewing and verifying property data.
  • Assisted in developing comprehensive appraisal reports, ensuring all required information was accurately recorded.
  • Expanded knowledge of industry regulations and guidelines through continuous professional development efforts.
  • Collaborated effectively with team members to complete complex projects within tight deadlines.
  • Maintained excellent communication with clients throughout the appraisal process, providing regular updates on progress.

Assistant Head Teller

Marathon National Bank
07.2008 - 08.2010
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Ratified loan totals and balanced daily cash deposits with zero error rate.
  • Assisted customers with account maintenance tasks, ensuring accurate record-keeping and timely resolution of issues.
  • Enhanced security measures within the branch through vigilance in following established protocols and reporting any potential breaches immediately.
  • Contributed to branch success by exceeding personal sales goals consistently throughout employment tenure.
  • Maintained strict compliance with bank policies and regulations, mitigating risk exposure in daily operations.

Bookkeeper

Sharinn & Lipshie Attorney Law Firm
05.2007 - 09.2007
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.

Bank Teller

Commerce Bank
01.2006 - 11.2006
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Education

High School Diploma -

G. W. Hewlett High School
Hewlett, NY
06-2002

Skills

  • Customer service
  • Time management
  • Front-end performance optimization
  • Product restocking
  • Team contribution
  • Retail transactions
  • Merchandising and display assembly
  • Quickbooks
  • Outlook

Timeline

Front End Associate

Walmart
04.2024 - 01.2025

Senior Head Teller

American Momentum Bank
01.2022 - 08.2023

Retail Sales Associate Cashier

OCC Roadhouse & Museum
08.2021 - 12.2021

Loan Closer Representative

Hanover Community Bank
07.2018 - 02.2020

Financial Services Associate

Roslyn Savings Bank
09.2015 - 07.2018

Mortgage Appraisal Assistant Sr

New York Community Bancorp
09.2010 - 09.2015

Assistant Head Teller

Marathon National Bank
07.2008 - 08.2010

Bookkeeper

Sharinn & Lipshie Attorney Law Firm
05.2007 - 09.2007

Bank Teller

Commerce Bank
01.2006 - 11.2006

High School Diploma -

G. W. Hewlett High School

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Nicole Randolfi