Nicole Rascon
Casa Grande
Summary
Resourceful professional with over 5 years of experience in fast-paced customer service environments. Skilled in resolving complex inquiries, managing high-volume communications, and leading teams to meet operational objectives. Excels in prioritizing tasks and ensuring quality outcomes. Aiming to utilize expertise in guest relations and process oversight to enhance a remote customer service team.
Overview
6
6
years of professional experience
Work History
Lead Production Operator
Bright International
Coolidge
08.2020 - 12.2020
- Team Supervision: Directly supervised the entire production line, coordinating workflows and training activities to encourage team participation and optimize daily output.
- Compliance & Safety: Strictly enforced organizational safety guidelines and regulatory standards across the production floor to mitigate workplace risks.
- Operations & Scheduling: Owned the planning and scheduling of daily production projects, ensuring all deliverables were completed within strict time constraints and budget allocations.
- Problem Solving: Proactively identified and resolved real-time production bottlenecks and operational issues to minimize downtime
Front Desk Clerk
Quality Inn and Suites
Casa Grande
09.2018 - 07.2019
- Guest Relations: Welcomed guests, managed check-in/check-out operations, and delivered outstanding customer service by resolving guest inquiries and complaints promptly.
- Data & Communication: Managed front-office correspondence, processed reservations, and handled a high volume of inbound phone calls with strong attention to detail
Sales Associate
Tillys Clothing Store
Casa Grande
02.2018 - 08.2018
- Customer Support: Demonstrated exceptional interpersonal skills to drive sales, assist customers, and resolve inquiries on the retail floor.
- Inventory Management: Organized the sales floor and stock areas, ensuring merchandise was accurately tracked, stocked, and visually aligned with brand guidelines
Assistant Head Housekeeper and Breakfast Attendant
Mainstay Suites
Casa Grande
09.2017 - 02.2018
- Quality Assurance: Maintained pristine, comfortable, and hygienic environments by performing and auditing rigorous cleaning duties (vacuuming, sanitation, dusting).
- Issue Resolution: Assisted guests by providing detailed property information and successfully handling escalated service complaints.
- Logistics & Health Standards: Conducted daily inventory counts for food and supplies; prepared and managed the serving area while strictly adhering to local health and safety standards
Housekeeper
Quality Inn and Suites
Casa Grande
10.2014 - 01.2017
- Operational Excellence: Established comfortable guest environments by consistently executing detailed sanitation, cleaning, and room preparation protocols.
- Client Relations: Responded to guest requests with urgency, providing helpful information and resolving issues to maximize guest satisfaction
Education
GED -
Central Arizona College
Casa Grande, AZCasa Grande, AZ
Skills
- Customer service
- Complaint Resolution
- Customer Relations
- Customer Engagement
- Multi-line Phone Systems
- Order Processing
- Computer Skills
- Reservation Management
- Problem Solving
- Conflict Resolution
- Time Management
- Process Optimization
- Team Leadership
- Training and Mentoring
- Goal Oriented
- Quality Control
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Lead Production Operator
Bright International
08.2020 - 12.2020
Front Desk Clerk
Quality Inn and Suites
09.2018 - 07.2019
Sales Associate
Tillys Clothing Store
02.2018 - 08.2018
Assistant Head Housekeeper and Breakfast Attendant
Mainstay Suites
09.2017 - 02.2018
Housekeeper
Quality Inn and Suites
10.2014 - 01.2017
GED -
Central Arizona College