Nicole Rasmussen
Virginia Beach,VA
Summary
Experienced Library Service Specialist with a strong background in organizing and managing library resources for over 7 years. Skilled in working effectively both independently and collaboratively. Adaptable and receptive to direction and constructive criticism, consistently striving to improve skills and provide exceptional service to children.
Overview
11
11
years of professional experience
Work History
Library Services Specialist II
Virginia Beach Public Library
10.2017 - Current
- Cultivated a welcoming atmosphere within the library fostering an environment conducive to learning and collaboration.
- Coordinated interlibrary loan services, broadening access to materials not available within our collection for patrons'' benefit.
- Answers customer inquiries in person, virtually, and via the telephone
- Performs circulation functions, including account maintenance, issuing library cards, cash handling, checking library materials in and out, managing holds and interlibrary loan requests, and processing incomplete or damaged items
- Performs information searches using search engines, online databases, the library catalog, and print resources
- Assists with collection maintenance
- Trained new hires efficiently bringing them up-to-speed on internal procedures resulting in smoother operations overall.
- Taught children about library practices via individual and group instruction.
Receptionist
Richard T. Werner, CPA, LLC
08.2016 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sort and distribute all incoming mail and faxes
- Scan and file backup tax returns for company records
- Deposit all incoming payments for services provided
- Keep inventory.
Library Assistant
Virginia Beach Public Library
10.2016 - 10.2017
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Perform the tasks necessary to prepare the agency for opening and closing
- Identify items for review based on condition
- Answered questions from patrons and helped to find desired materials.
- Organized circulation desk with over [Number] books and periodicals to be checked out.
Receptionist/Production Specialist
KCO, LLC of Kaufman & Canoles Law Firm, P.C.
04.2015 - 04.2016
- Trained all new production employees in all tasks related to job responsibilities
- Adhered to deadlines while performing quality assurance for productions jobs
- Distributed and sorted daily mail to all firm staff
- Procured and maintained supplies for production assignments
- Provided excellent customer service and friendly, professional demeanor at all times
- Data entry, updating daily, weekly and monthly logs for billing purposes
- Completed courier runs
- Disbursed and tracked security badges for all vendors
- Data entry, kept logs up to date
- Accepted payments from clients for services provided
- Maintained work in a fast paced-high volume setting
- Performed high volume copy work with attention to detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Records Clerk
KAUFMAN & Canoles Law Firm, P.C.
02.2014 - 04.2015
- Provided conflict resolution for potential new clients
- Assisted with file creation as well as file maintenance
- File retention and file retrieval as well as file destruction
- Transferred inactive records to storage to free up space and preserve history.
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA06.2004
Skills
- Reader's advisory
- Information Literacy
- Audiovisual materials
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Multitasking
- Organizational Skills
- Effective Communication
- OCLC and WorldCat
Timeline
Library Services Specialist II
Virginia Beach Public Library
10.2017 - Current
Library Assistant
Virginia Beach Public Library
10.2016 - 10.2017
Receptionist
Richard T. Werner, CPA, LLC
08.2016 - 10.2017
Receptionist/Production Specialist
KCO, LLC of Kaufman & Canoles Law Firm, P.C.
04.2015 - 04.2016
Records Clerk
KAUFMAN & Canoles Law Firm, P.C.
02.2014 - 04.2015
High School Diploma -
Ocean Lakes High School
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