Nicole R. Bullock
Albany,NY
Summary
Expert in inventory control, specializing in discrepancy reduction and accuracy maintenance. Proficient in inventory management systems for efficient tracking and reporting. Proven track record in fast-paced environments, successfully coordinating multiple tasks. Achievements include enhanced efficiency and minimized stock issues through strategic inventory management.
Overview
34
34
years of professional experience
Work History
Senior Medical Receptionist
Newton Medical Urgent Care
Latham, New York
11.2018 - Current
- Coordinated appointment scheduling to optimize provider availability and patient flow.
- Managed patient check-ins and registrations efficiently at urgent care facility.
- Assisted in maintaining medical records and ensuring compliance with privacy regulations.
- Provided exceptional customer service to patients, addressing concerns and inquiries promptly.
- Collaborated with healthcare staff to streamline front desk operations effectively.
- Trained new receptionists on procedures and software systems used in daily operations.
- Checked patients in and out for appointments and collected co-payments.
- Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Greeted patients and visitors in a professional manner.
- Handled correspondence, managed files and performed other clerical duties for office staff.
Customer Service Specialist
Tri-County Care
Albany, NY
07.2024 - 03.2025
- The initial point of contact for potential enrollees and referral sources, providing information, education and excellent customer service to ensure a positive experience and assist with enrollment process. As well as assisting IT/HR with granting new employees with computer access and employee terminations deactivation process.
Intake Specialist
Tri-County Care
Albany, NY
08.2023 - 07.2024
- Duties include managing incoming calls and obtaining intake information from the caller. Processing incoming requests, collection of necessary information for review from documents from providers, to submit to OPWDD. Authorizes initial set of sessions to provider. Assists with finding non-par provider. Responds to telephone and written inquiries from clients, providers and in-house departments. Outreach to members daily.
Utilization Management Representative III
Anthem Medical Management
Albany, NY
08.2015 - 08.2023
- Duties include managing incoming calls and obtaining intake information from the caller. Referring cases that require clinical review to a nurse reviewer and handles referrals for specialty care. Processing incoming requests, collection of necessary information for review from providers, utilizing scripts to screen basic and complex requests for precertification and/or prior authorization. Authorizes initial set of sessions to provider. Assists with finding non-par provider. Responds to telephone and written inquiries from clients, providers and in-house departments. Outreach to members daily. Caption to accounts and monitor the completion of their reports. Assist and mentor with new hire training. Completion of monthly MSK reports. The ability to assist with indexing and assembling faxes. Use of Microsoft Word and Excel.
Utilization Management Representative I&II
Wellpoint Inc. Medical Management
Albany, NY
01.2013 - 01.2015
- Duties include managing incoming calls and obtaining intake information from the caller. Referring cases that require clinical review to a nurse reviewer and handles referrals for specialty care. Processing incoming requests, collection of necessary information for review from providers, utilizing scripts to screen basic and complex requests for precertification and/or prior authorization. Authorizes initial set of sessions to provider. Assists with finding non-par provider. Responds to telephone and written inquiries from clients, providers and in-house departments. Outreach to members daily. Use of Microsoft Word and Excel.
Information Associate
St. Peters Hospital Orthopedic Unit 6NR
Albany, NY
01.2011 - 01.2013
- Responsible for assisting nurses and doctors with entering medical orders into the Sorian system. Worked as a patient liaison. Discharged patients from the hospital to home or home care facility based on their individual needs. Responsible for ordering medical equipment from Northeast Medical Equipment for patients being discharged. Also responsible for a multitude of other clerical duties.
Retail Pharmacy Technician
Rite Aid Pharmacy
Albany, NY
01.2005 - 01.2013
- Provided exceptional customer service in person and via telephone.
- Processed copays as cashier for customers retrieving prescriptions.
- Filled and refilled prescriptions accurately and efficiently.
- Assisted pharmacist with troubleshooting related to prescriptions and insurance requests.
- Managed inventory levels, ensuring organized stock in storeroom.
- Received and inspected incoming shipments for accuracy and quality assurance.
- Operated warehouse equipment to transport materials safely within facility.
- Generated reports on material usage and tracked associated costs effectively.
Receptionist
First Stop Medical Urgent Care
Albany, NY
01.2003 - 01.2010
- Duties included medical coding, billing, filing and other clerical duties including but not limited to answering phones and entering patient data into EClinical system and any other necessary duties required for daily operation.
Pharmacy Technician
Albany Medical Center Hospital
Albany, NY
01.1993 - 01.2005
- Delivered missing doses via tube system and organized floor stock efficiently.
- Verified outdates and removed expired items per established protocol.
- Refilled Pyxis machines and stocked crash cart drug boxes as needed.
- Mixed intravenous fluids, chemotherapy, and feeding solutions under pharmacist supervision.
- Maintained sterile procedures using laminar flow hoods and autoclaves daily.
- Managed pharmacy inventory with accurate clerical duties and record keeping.
- Provided exceptional customer service in outpatient pharmacy tasks and prescription filling.
- Conducted regular audits to verify inventory levels and resolve discrepancies.
Pharmacy Technician
St. Peters Hospital
Albany, NY
01.1992 - 01.1993
- Duties included replenishment of patient medication carts to ensure adequate supply at all times, refilling of floor stock, hand delivery of medications to various nursing stations throughout the facility, stock order from storeroom, verifying and removal of outdates on medications.
Education
Bryant and Stratton College
Albany, NY01.2003
Cheyney University
Cheyney, PA01.1991
HS Diploma -
Academy of the Holy Names
Skills
Inventory management and control
- Data entry and record keeping
- Order processing and shipping
- Customer relationship management
- Regulatory compliance
- Effective communication skills
- Problem solving and troubleshooting
- Attention to detail
- Time management strategies
- Quality assurance
- Warehouse operations and audits
References
Available Upon Request
Timeline
Customer Service Specialist
Tri-County Care
07.2024 - 03.2025
Intake Specialist
Tri-County Care
08.2023 - 07.2024
Senior Medical Receptionist
Newton Medical Urgent Care
11.2018 - Current
Utilization Management Representative III
Anthem Medical Management
08.2015 - 08.2023
Utilization Management Representative I&II
Wellpoint Inc. Medical Management
01.2013 - 01.2015
Information Associate
St. Peters Hospital Orthopedic Unit 6NR
01.2011 - 01.2013
Retail Pharmacy Technician
Rite Aid Pharmacy
01.2005 - 01.2013
Receptionist
First Stop Medical Urgent Care
01.2003 - 01.2010
Pharmacy Technician
Albany Medical Center Hospital
01.1993 - 01.2005
Pharmacy Technician
St. Peters Hospital
01.1992 - 01.1993
Bryant and Stratton College
Cheyney University
HS Diploma -
Academy of the Holy Names
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