Nicole Rea

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.

• Planned, prepared, and served meals and snacks according to prescribed diets.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Ran errands for patients, did shopping, and picked up other necessities.
• Remained alert to problems or health issues of clients and competently responded.
• Scheduled and accompanied clients to medical appointments.
• Performed minor repairs, including painting, replacing lightbulbs and repairing plumbing, for safe tenant facilities.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Maintained and managed customer files and databases.
• Communicated with clients regarding account services, statements, and balances.
• Maintained accurate record-keeping with proactive attention to client information updates.

*In July, 2022, I transferred to VCA Animal Medical Center in Omaha, Nebraska until October of 2022.

• Maintained and processed invoices, deposits, and money logs.
• Completed payroll for employees and maintained detailed records of procedures.
• Established QuickBooks accounting system to reflect accurate financial records.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.