Nicole Redmond
Fort Covington
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Medical Assistant
UVM Alice Hyde Medical Center
Malone
05.2015 - Current
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Receptionist
Mountain Medical
Saranac
03.2013 - 05.2015
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Gathered, transcribed and typed medical information into charts.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
Education
MEDICAL ADMISISTRATIVE ASSISTANT
ST LEWIS BOCES
Norwood, NY06.2015
High School Diploma -
Salmon River High School
Fort Covington, NY06.1997
Nursing
FRANKLIN BOCES
Malone, NY06.1997
Skills
- EKG Set up and Monitoring
- HIPAA Compliance
- Customer Relationship Management (CRM)
- Inventory and Supply Management
- Patient Scheduling
- Phlebotomy
- Communicating With Patient Families
- Medical Billing
Timeline
Medical Assistant
UVM Alice Hyde Medical Center
05.2015 - Current
Medical Receptionist
Mountain Medical
03.2013 - 05.2015
MEDICAL ADMISISTRATIVE ASSISTANT
ST LEWIS BOCES
High School Diploma -
Salmon River High School
Nursing
FRANKLIN BOCES