Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Reed

Dearborn Heights,MI

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

20
20
years of professional experience

Work History

Shipt Shopper

Shipt
09.2021 - Current
  • Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
  • Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
  • Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
  • Navigated various store layouts expertly, minimizing time spent searching for items and maximizing productivity.

Assistant Preschool Teacher

Wyandotte Early Childhood Center
08.2018 - 08.2021
  • Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
  • Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
  • Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
  • Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.

Homemaker

Stay At Home Mom
12.2011 - 08.2018

Ramp Agent

Delta Air Lines
03.2009 - 12.2011
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags on daily flights.

Guest Services Supervisor

JOANN Fabrics and Crafts
06.2004 - 03.2009
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.

Education

Diploma -

Allen Park High School
Allen Park, MI

Skills

  • Efficient multitasking
  • Customer Service
  • Problem-Solving
  • Time Management
  • Dependable and reliable
  • Multitasking
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration

Timeline

Shipt Shopper

Shipt
09.2021 - Current

Assistant Preschool Teacher

Wyandotte Early Childhood Center
08.2018 - 08.2021

Homemaker

Stay At Home Mom
12.2011 - 08.2018

Ramp Agent

Delta Air Lines
03.2009 - 12.2011

Guest Services Supervisor

JOANN Fabrics and Crafts
06.2004 - 03.2009

Diploma -

Allen Park High School

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Nicole Reed