NICOLE REED
Providence,RI
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
21
21
years of professional experience
Work History
Operations Manager
Anytime Anywhere Taxi LLC
06.2019 - Current
- Transport elderly and disabled according to ADA regulations
- Directed payroll services, optimizing processes for efficiency and accuracy.
- Oversaw workforce to maintain productivity and quality standards.
- Oversaw billing operations, maintaining precision and efficiency in financial transactions.
- Coordinated and managed drivers' schedules to ensure timely transport.
- Coordinated dispatch operations and managed inbound telephone communications.
- Managed approximately 30 incoming calls per day from the clients
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Director of Operations/Dispatcher/Driver
Abdoula Sylla LLC Transportation
12.2018 - 06.2019
- Ensure all regulatory and legal documents are filled and monitor compliance
- Develop, implement, and review operational policies and procedures
- Provide inspired leadership
- Build alliances and partnerships with other companies
- Claims/billing
- Trip scheduling & dispatching
- Drive patients to and from appointments
- Adhere to EOHHS guidelines
- Payroll/employee scheduling
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Compliance Specialist/Transportation Coordinator
LogistiCare, LLC
01.2017 - 01.2019
- Corporate Credentialing
- Data Entry
- Verification of eligibility of sub-contractors
- Review contracts
- Insurance verification
- Filing
- Manage and monitor68 companies and2000 drivers
- Route trips cost effectively
- Adhere to policy and procedures
- Educate sub-contractors on policy and procedures
- Mange manifests
- Superior customer service and phone skills, problem solving, time management, and organizational skills
- Member Reservations-
- Intake reservations for non-emergency medical Transportation
- Detail Oriented data entry
- Adhere to RI EOHHS / Medicaid guidelines
- Member and Community Liaison
- Utilize Avaya soft phone, multi call queue, Excel spreadsheets, Google maps
- Documenting and resolving complaints and issues
- Adhere to and excel at call center goals
- Knowledge of RI Mass Transit
- Top achiever for weekly & monthly stats
Temporary IT Consultant
A-Line Staffing
08.2016 - 12.2016
- CVS Rollout Operation
- IT Consultant
- Various Projects which are to be rolled out for operation continuity
J.M.R. Janitorial
01.2010 - 01.2015
- Cleaned restroom including cleaning toilets, urinals and sinks
- Mopped the floors, filled paper towel, toilet paper and soap dispensers
- Removed trash, emptied waste containers and removed waste from the premises to selected area
- Cleaned entry door glass inside and exterior
- Kept janitor’s cabinet in a clean, tidy and arranged condition
- Damped wipe containers as needed
Secretary
AA Solutions LLC
01.2008 - 01.2011
- Receive telephone calls and direct as and where necessary
- Arrange conferences and meetings along with travel arrangements
- Maintain schedules and follow ups
- Organize events both internally and externally
- Maintain filing and inventory procedures
- Respond to public inquiries
Sales Representative
Sovereign Bank
01.2008 - 01.2008
- Performed complex general accounting functions
- Preparation of journal entries, account
- Managed customer calls effectively and efficiently in a fast-paced and challenging call
- Addressed and resolved customer product complaints empathetically and professionally
Teller Operations Manager
Bank of America
01.2004 - 01.2006
- Strong leader of customer support staff
- Maintained up-to-date knowledge of product and service changes
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Processed quarterly Vault and ATM audits with a zero error rate
- Coordinated daily cash reconciliation at a high-volume location
Education
High School Diploma -
Lincoln High School
Lincoln, RI06-2003
Skills
- Quality Service Goals
- Multi-tasking ability
- Conflict Resolution
- Self-motivated
- Computer proficiency
- Accurate and detailed
- Data entry
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Anytime Anywhere Taxi LLC
06.2019 - Current
Director of Operations/Dispatcher/Driver
Abdoula Sylla LLC Transportation
12.2018 - 06.2019
Compliance Specialist/Transportation Coordinator
LogistiCare, LLC
01.2017 - 01.2019
Temporary IT Consultant
A-Line Staffing
08.2016 - 12.2016
J.M.R. Janitorial
01.2010 - 01.2015
Secretary
AA Solutions LLC
01.2008 - 01.2011
Sales Representative
Sovereign Bank
01.2008 - 01.2008
Teller Operations Manager
Bank of America
01.2004 - 01.2006
High School Diploma -
Lincoln High School
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