Nicole Reifel
Minot,ND
Summary
A Human Resources Assistant at Trinity Health, currently supporting the HR team and 3000 employees across multiple locations. Eager to continue to learn and grow. Various careers have developed attentive telecommunication skills with training and experience to handle stressful situations, extensive overtime hours, and manage resources effectively during periods of unpredictability. Trained and continues to hone the ability to multitask, remain organized, and maintain consistency in documenting both calls and emails from customers. Currently working towards a Bachelor's degree in International Business, which developed a global perspective and a keen interest in cross-cultural communication and collaboration. The goal is to leverage a diverse skill set and education to contribute to the success and mission of the team. These efforts are continued during free time alongside 2 co-directors for the local convention Imagicon in Minot, North Dakota which hosted 4,600 attendees in 2023 alone and continues to grow every year.
Overview
12
12
years of professional experience
Work History
HR Assistant
Trinity Health Hospital
12.2023 - Current
- Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
- Enhanced communication within Trinity by managing internal newsletters and announcements.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions, or emails.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Filed paperwork, sorted, and delivered mail, and maintained office organization.
- Recovered and reorganized personnel files after months of neglect within first month.
- Improved records organization by implementing efficient filing systems and digitizing key documents.
- Reduced retrieval times for critical information by maintaining accurate records.
- Enhanced office productivity with streamlined record-keeping processes, ensuring timely access to essential data.
- Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Assisted in audit preparation, ensuring all required documentation was easily accessible and up-to-date.
- Supported legal compliance efforts by regularly reviewing and purging outdated or unnecessary records according to established guidelines.
- Contributed to developing effective records retention scheduling, allowing for more efficient storage and disposal practices.
- Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
- Expedited response times for customer inquiries by maintaining well-organized files and utilizing advanced search techniques when locating necessary information.
- Promoted seamless collaboration between departments with effective document-sharing practices and clear communication regarding record updates.
- Assisted in business continuity planning through diligent maintenance of vital organizational records and backups.
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Protected record integrity by verifying and confirming information at record creation.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering and maintaining positivity.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Operations Specialist
Wilbur-Ellis Company
01.2021 - 11.2023
- Processed several hundred calls and emails from sales teams, customers, and other branch locations for orders of materials during our growing season.
- Take orders, process, and prepare for pickup or delivery
- Organize, manage, and create truckloads
- Make sure DOT and Hazmat requirements are followed
- Maintaining awareness of weather and road conditions and communicating with drivers to ensure safety
- Address issues and complaints, and resolve them efficiently escalating situations and problem-solving as needed
- Coordinate shipments of various products with trucking companies
- Coordinate transfers of products between branches and the main site
- Contact trucking companies to coordinate shipments and instruct drivers on the requirements of the loads
- Inventory tracking and control
- Operate truck scale and complete weight tags, bills of lading, and hazardous materials shipping papers
- Answer telephone and computer inquiries about product orders
- Communicate directions and instructions, both verbally and in writing, to customers, vendors, other employees, and the public
- Calculate total quantities of products by weight and/or volumetric measurements
- Performs receptionist duties as needed by responding to calls and visitors in a professional manner
- Use computer system to enter customer orders for bills of lading and hazardous materials shipping papers
- Operate truck scales and complete weight tags and shipping papers
- Use standard office equipment; Fax machines, postage machines, copier machines, etc
- Provide backup and assistance to other dispatchers and/or receptionists, answering phones
- Process calls from salesmen, customers, and other branch locations for orders of materials
- Present a professional image to customers in all interactions (verbal, computer, and in-person) and in personal appearance
- Perform all other duties as assigned by management in a professional and efficient manner
- Reorganize and streamline compliance with company and federal requirements for paperwork tracking
- Developed a record-keeping system to track maintenance, insurance, semi-annual and annual inspections for fleet vehicles
- On-boarding new hires and educating them on proper safety procedures and requirements
- Educating employees and updating them on safety policies for the company, OSHA, DOT, and other GPS-required programs.
Warehouse Receiver
Exchange
08.2014 - 01.2021
- Held multiple positions within this company starting as a cashier and proceeding to fill the following roles ultimately leaving while a Firearms Receiver
- Positions held: Cashier, Operations, RPOS Manager
- Received incoming firearms using A&D log books and electronic A&D system
- Verifies all components shipped with firearm
- Matches Serial Number to paperwork to ensure proper firearm received
- Secures firearm in a locked case and delivers to firearms associates to secure in gun vault
- Maintains knowledge of all required forms for firearms receiving and selling
- Received incoming shipments and compared products to appropriate information recorded on the computer system, purchase orders, and receiving documents
- Examines shipments for discrepancies in quantity and description, and reports problems to management in a timely manner
- Performed data entry to update computerized inventory with information such as part numbers, descriptions
- Actively pulled stock from shelves and took to the floor to fill/replenish sold stock
- Processes weekly semi-deliveries accepts and sorts products into appropriate departments for associates to take
- Process and secure critically marked items, ensuring that serial numbers, and quantities are correct and stored
- Assisting store associates as needed in sales and product stocking
- Completed RMA training
- Pulled daily reports and sent to the Regional Office for review
- Maintained time cards for accuracy and processing for employee pay periods
- Oversaw Ops/Customer Service/Cashier Associates
- Open/Closed Store
- Maintained accountability for all money assigned, including petty cash fund counts, wraps and rolls of money
- Issue change funds and verify daily cash receipts and change bags from associates, prepare bank deposits alongside Customer Service Associates
- Assisted all departments as needed
- Ensure departments adhere to store policies and safety programs
- Signed off on firearms forms as needed for sales purposes, ensuring forms were properly filled out in accordance with policy
- Oversee general operations of store
- Monitor records of current and past POG displays
- Sets/Resets POG displays as directed by corporate
- Monitors upcoming and current sales - Goes through store attaching appropriate labels and ensuring correct signage is in place.
Night Auditor/Front Desk Clerk
Mainstay Suites
10.2018 - 04.2019
- Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management
- Organize the shift and reviews and complete the following: remaining reservations that are to arrive, verifies that all updated contingency reports have been run, resolves discrepancies with departments out of balance, verifies GTD no-shows and completes walk report, and ensures credit cards are in balance with calculator tape attached
- Close the financial day for the hotel
- Work on assigned additional projects, stocking supplies and assisting other over-night staff as needed
- Properly assign room locations, rate room selling strategies, and guaranteed or requested room types
- Have daily knowledge of groups or functions in-house and local current events
- Understand qualified discounts, their availability and application of vouchers
- Accurately handle future and same day reservations or take walk-in guests
- Check-in and check-out guests in a knowledgeable, efficient, and professional manner
- Assist guests with safe deposit box use at Front Desk
- Post, correct, or adjust charges to guest account as necessary
- Be knowledgeable of hotel credit, cash in advance, and check cashing procedures
- Maintain accuracy in cash handling procedures
- Monitors room availability, follows restrictions, and all booking policies and procedures
- Perform all shift checklist responsibilities
- Familiar with frequently used Standard Operations Procedures
- Basic knowledge of how to operate all Front Office equipment
- Ability to solve basic equipment problems and/ or who to contact for resolution
- Support team members to ensure the team's entire workload is completed daily
- Actively identify barriers and attempt to resolve within the team
- Nurture team and teamwork concept
- Trained on all hotel emergency procedures, equipment, and utility shutoffs.
Sales Associate (Seasonal)
GameStop
10.2015 - 03.2016
- Prepares layaway tickets, account payments, controls layaway merchandise
- Assists customers with purchases and special orders
- Maintain knowledge on current gaming platforms/games/accessories
- Use a cash register to process payments via cash, check, credit/debit card
- Perform inspections on merchandise for trade-in transactions verifying that items are in good, working order
- Set up displays and sales in accordance with company policy.
Sales Associate
Gymboree Group
04.2013 - 06.2014
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in-store sales
- In-depth product knowledge
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers
- Cross-selling products to increase purchase amounts
- Receives incoming shipments and compares products to appropriate information recorded on computer system, purchase orders and receiving documents
- Examines shipments for discrepancies in quantity and description
- Actively pulls stock from shelves and takes to the floor to fill/replenish sold stock.
Home Health Aide
NURSES UNLIMITED
08.2012 - 03.2013
- Assisted home care
- Visited patient's homes to assist with day to day care
- Ensured patients took medicines, ate, cleansed themselves, assisted as needed
- Conducted general cleaning as needed for patients
- Performed services identified on the Service Plan
- Made regular reports to supervisors on changes in individuals health and conditions
- Complied with applicable legal requirements, standards, policies and procedures (Code of Conduct, HIPAA and documentation standards)
- Supported multiple clients in a variety of tasks.
Prep Cook
Cracker Barrel
01.2012 - 03.2012
- Preparing vegetables, assemble and measure ingredients, filleting fish, making salads in advance for the days business
- Maintain in depth knowledge of menu and how each item is prepared
- Monitored and maintained temperature regulations on all fridges and freezers
- Began stews, rouxs, stocks for line chefs
- Ensure quality control of all vegetables and prep items to ensure maximum quality of dishes.
Education
BBA - International Business Management
University of Management And Technology
Arlington, VASkills
- Microsoft 365 (Office)
- Logistics
- Multitasking
- Communication
- Deductive Reasoning
- Organization
- Stress Management
- Teamwork and Collaboration
- Computer Proficiency
- Telephone Etiquette
- Adaptability and Flexibility
- Typing Speed
Accomplishments
Director of Imagicon in Minot, North Dakota.
Selected for UNDs Women in Leadership Program.
Additional Information
Director - iMagicon ND. I am currently one of the three directors of the local convention in Minot, ND. I typically oversee safety at the convention, contests, and cosplay-related events.
Affiliations
- Imagicon
Languages
German
Elementary
Software
Microsoft Office 365
Symplr (ATS)
Google Suite
Kronos
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carroll
Hobbies
- Event Organization and Planning
- Social Networking
- Cultural Tourism
- Creative Writing and World Building
Timeline
HR Assistant
Trinity Health Hospital
12.2023 - Current
Operations Specialist
Wilbur-Ellis Company
01.2021 - 11.2023
Night Auditor/Front Desk Clerk
Mainstay Suites
10.2018 - 04.2019
Sales Associate (Seasonal)
GameStop
10.2015 - 03.2016
Warehouse Receiver
Exchange
08.2014 - 01.2021
Sales Associate
Gymboree Group
04.2013 - 06.2014
Home Health Aide
NURSES UNLIMITED
08.2012 - 03.2013
Prep Cook
Cracker Barrel
01.2012 - 03.2012
BBA - International Business Management
University of Management And Technology
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