Nicole Reilly
Lawrenceville,GA
Summary
Qualification Summary Experienced at working in various environments with strong organizational skills. Resourceful at creating and completing projects effectively. Excel in customer service and resolving customer related issues. Detail oriented and able to multi-task various activities quickly and effectively. Strong computer skills, Internet knowledge, and type efficiently. Consistently maintain a high productivity level. Demonstrate dependability, responsibility, and cooperation.
Overview
10
10
years of professional experience
Work History
Artist Assistant
AFX Studios Inc
Marietta, GA
01.2001 - 01.2005
- For sculpture and special effects studio, sanding, sculpting, and prepping sculptures
- Duties included general office duties and general shop cleaning
- Make up application, traveled to locations for makeup applications for various sets.
- Prepped materials and surfaces, performed touch-up work and cleaned and maintained art tools.
- Prepped materials and surfaces, performed touch-up work and cleaned and maintained art tools
Customer Service Manager
Touch Of Europe
Marietta, GA
01.2006 - 01.2008
- E-commerce customer service that included resolving customers' issues, processing returns, directing incoming calls, upselling of products over phone and processing orders over phone
- General office administration, filing, faxing, and data entry
- Processing daily orders and financial transactions through various platforms such as eBay, Amazon,
- PayPal, VeriSign, Google Checkout, Endicia, and Stone Edge
- Inventory and warehouse work, light courier duties for shipments
- Packing, shipping, and receiving
- Training employees to use various software
- SEO for all of company's websites, Google, eBay, and Amazon which increased sales
- Efficiently used Fed Ex, UPS World ship, Dazzle shipping software.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Monitored customer service operations to assess agent performance and provide feedback.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Admin/Office/Warehouse Coordinator
Americas Mart Atlanta / The Apparel Mart
Atlanta, GA
01.2007
- Customer service resolving customers' issues and directing incoming calls
- Process incoming, outgoing shipments, packing, shipping, and restocking inventory
- Processing daily orders and financial transactions
- Inventory, warehouse work, and light courier duties for shipments
- General office administration and general QuickBooks processing
- Efficiently used Fed Ex, UPS World ship and Campus ship shipping software.
- Communicated with warehouse team leader on carrier issues, STO information and weekly productivity metrics
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs
- Helped keep inventory accurate by overseeing daily cycle counts
- Coordinated receiving process and managed dock to efficiently unload trucks
- Verified accuracy of shipping and receiving documents and maintained records
- Calculated and monitored inventory through tracking spreadsheets.
- Worked with purchasing to set order points and replenishment quantities for optimal inventory levels
- Conducted inventory audits with accuracy following company procedures
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Divided and categorized cargo received and redirected shipments in response to customer requests
- Handled day-to-day shipping and receiving overseeing packages
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
- Created sales orders and managed shipping timelines to meet customers' demands
Customer Service/Internet Marketing/Sales
Action Video Cams
Canton, GA
01.2005 - 01.2009
- Assist with Internet sales, customer service, processing orders over phone, up selling cameras over phone, and inventory management
- Increased camera sales by 35% through phone orders
- Maintaining and creating Go Daddy websites, eBay stores, auction listings, blogs, articles, and forums
- Packaging, shipping, courier duties for shipments, and testing all products before shipping
- Processed all sales through eBay and PayPal Virtual Terminal for all financial transactions.
Office Manager
General Chrome.com, East Coast Chrome.net
, GA
01.2009 - 01.2009
- Inside sales, payment transactions, estimates, processing orders and order entry
- Tracked all orders and provided customers with proactive status updates or delays
- Answered all incoming phone calls and emails
- Accounting with Quickbooks, payroll, and bank transactions
- Handled all incoming traffic of walk-in customers
- Ordered materials, chemicals, and supplies.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Managed office operations while scheduling appointments for department managers
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Updated reports, managed accounts and generated reports for company database
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Maintained computer and physical filing systems
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Coached new hires on company processes while managing employees to achieve maximum production
Education
No Degree - Web Design & Interactive Media
The Art Institute of Pittsburgh
Pittsburgh, PA2009
Skills
- Inventory Management
- Upselling Products and Services
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Order and Refund Processing
- Customer Inquiry Response
- Answering Customer Questions
- Credit Card Payment Processing
- Customer Service and Assistance
- Merchandise Orders and Exchanges
- Computer Proficiency
- Administrative and Office Support
- Sales and Upselling
- Excellent multi-tasking ability
Timeline
Office Manager
General Chrome.com, East Coast Chrome.net
01.2009 - 01.2009
Admin/Office/Warehouse Coordinator
Americas Mart Atlanta / The Apparel Mart
01.2007
Customer Service Manager
Touch Of Europe
01.2006 - 01.2008
Customer Service/Internet Marketing/Sales
Action Video Cams
01.2005 - 01.2009
Artist Assistant
AFX Studios Inc
01.2001 - 01.2005
No Degree - Web Design & Interactive Media
The Art Institute of Pittsburgh
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