Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nicole Relaz

Fullerton

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

23
23
years of professional experience

Work History

Case Manager

Volunteers of America
12.2024 - Current
  • Coordinated comprehensive care plans for clients, ensuring alignment with individual needs and goals.
  • Conducted regular assessments to evaluate client progress and adjust services accordingly.
  • Collaborate with community resources to facilitate access to essential support services.
  • Advocate for clients' rights and needs within various health and social service systems.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.

Founder and CEO

Zaler Services LLC
03.2022 - 12.2023
  • Established operational workflows to enhance service delivery and client satisfaction.
  • Developed strategic partnerships to expand service offerings and market reach.
  • Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
  • Analyzed market trends to inform business development strategies and competitive positioning.
  • Developed strategic partnerships to expand service offerings and market reach.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
  • Accomplishments
  • Research advantageous deals or suppliers. Successfully recruited new contractors in my first three months with the company. Growing the company by 25%.

Executive Assistant

Innovations Building Services
07.2021 - 12.2021
  • Coordinated executive schedules, prioritizing appointments and meetings for optimal time management.
  • Streamlined communication across departments, enhancing collaboration and reducing response times.
  • Developed and maintained filing systems, ensuring efficient retrieval of documents and records.
  • Assisted in preparing reports and presentations, ensuring accuracy and clarity for stakeholder review.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Answered high volume of phone calls and email inquiries.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
  • Skills used
  • Excellent knowledge of MS Office/ Microsoft Excel/Power point
  • Utilize planning and time management skills
  • Business Development
  • Research & Development
  • Personal Assistant Experience
  • Administrative Experience
  • Preparing Invoices


Phlebotomist

Biomat USA Inc
11.2017 - 08.2019
  • Performed venipunctures and capillary collections with precision to ensure patient comfort and safety.
  • Maintained accurate records of blood collection procedures in compliance with regulatory standards.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Implemented quality control measures to enhance the accuracy of blood samples collected.
  • Led initiatives to improve operational efficiency within the phlebotomy department, resulting in reduced wait times for patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.

Quality Specialist

CSL Plasma
12.2016 - 05.2017
  • Assisted in opening of the South Milwaukee Center and all the Compliance Audits, FDA, German Health Authority Audit, Health Department Audit.
  • Developed and implemented quality control procedures to enhance operational efficiency.
  • Conducted quality audits to ensure compliance with regulatory standards.
  • Collaborated with cross-functional teams to resolve quality issues effectively.
  • Analyzed process data to identify trends and recommend improvements.
  • Trained staff on best practices for quality assurance and safety protocols.
  • Led initiatives to improve product consistency and customer satisfaction metrics.
  • Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
  • Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
  • Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
  • Ensured compliance with industry standards by conducting thorough audits and recommending corrective actions.
  • Performed routine maintenance and calibration on testing equipment.
  • Skills Used
  • Time management
  • Customer service skills and efficient communication skills
  • Internal and External Audits
  • Training and Development
  • Data Analysis Skills
  • Research & Development
  • Administrative Experience
  • Shipping and Receiving
  • Accomplishment’s
  • Promoted from Senior Phlebotomist to Quality Specialist after my probation period ended.


Quality Specialist

CSL Plasma
08.2014 - 06.2016
  • Mentored junior staff in quality management systems and regulatory compliance practices.
  • Managed documentation processes to maintain accurate records of quality assessments.
  • Optimized the calibration program for measuring equipment, reducing downtime due to inaccurate readings or malfunctioning instruments.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Reported problems and concerns to management.
  • Reviewed production processes and identified potential quality issues.
  • Collaborated with cross-functional teams to resolve quality issues effectively.
  • Developed and implemented quality control procedures to enhance operational efficiency.
  • Skills Used
  • Time management
  • Trained staff on best practices for quality assurance and safety protocols.


  • Customer service skills and efficient communication skills
  • Internal and External Audits
  • Training and Development
  • Data Analysis Skills
  • Research & Development
  • Administrative Experience
  • Shipping and Receiving
  • Accomplishment’s
  • Promoted from Senior Phlebotomist to Quality Specialist after my probation period ended.
  • Assisted in opening of the South Milwaukee Center and all the Compliance Audits, FDA, German Health Authority Audit, Health Department Audit.

Senior Phlebotomist, Senior Lab Technician, Senior Reception Technician

CSL Plasma
08.2014 - 06.2016
  • Performed routine venipuncture.
  • Adjusted needles, gave manual saline, and gave saline by IV.
  • Monitored donors and if they had reactions I had to deal with those reactions accordingly.
  • Skills Used
  • Time management
  • Customer service skills and effective communication.
  • Research & Development
  • Administrative Experience

CNA - Certified Nursing Assistant

the grove at the lake
01.2014 - 07.2014
  • Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
  • Assisted nursing staff with patient assessments, contributing to effective care planning.
  • Maintained cleanliness and safety of resident living areas, adhering to infection control protocols.
  • Supported residents with mobility and personal hygiene, enhancing quality of life.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Documented patient information and care activities in electronic health record.

Property Manager

RMR
09.2012 - 02.2014
  • Managed daily operations of residential and commercial properties, ensuring optimal tenant satisfaction.
  • Oversaw property maintenance activities, coordinating repairs with vendors to enhance operational efficiency.
  • Developed and implemented marketing strategies to attract new tenants and reduce vacancy rates.
  • Conducted regular property inspections, identifying areas for improvement and ensuring compliance with regulations.
  • Led budgeting processes, monitoring expenses to maintain financial health of properties under management.
  • Established strong relationships with tenants, addressing concerns promptly to foster community engagement.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Enhanced security measures, significantly reducing incidents on property premises.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.

Administrative Assistant

Kenosha Psychiatric Associates
10.2010 - 07.2012
  • Managed appointment scheduling and patient communications, ensuring seamless office operations.
  • Coordinated patient intake processes, enhancing accuracy and efficiency of documentation.
  • Assisted in the development of office policies to improve workflow and service delivery.
  • Collaborated with healthcare professionals to optimize patient care coordination efforts.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Certified Nursing Assistant

Brotoloc South, Inc.
10.2008 - 10.2010
  • Assisted in mobility and rehabilitation exercises, improving patient outcomes.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.

Certified Nursing Assistant

SOCIETY'S ASSETS
10.2005 - 07.2010
  • Collaborated with nursing staff to develop personalized care plans for residents.
  • Trained new staff on best practices in patient care and safety protocols.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Skills Used
  • Use of a hoyer lift, a stand lift, gait belts and use the training I received from my class to become a certified nursing assistant.

Certified Nursing Assistant

St. Monica's Senior Living
03.2003 - 10.2005
  • Provided direct patient care, assisting with daily living activities and promoting comfort.
  • Maintained accurate patient records, ensuring compliance with healthcare regulations.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Monitored vital signs, documenting changes to ensure accurate health assessments.
  • Implemented infection control measures, enhancing overall patient safety standards.
  • Advocated for patients' needs, fostering a supportive and compassionate environment.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Education

Bachelor's degree - Sociology

California State University-Fullerton
Fullerton, CA
05.2024

Associate - Sociology

Fullerton College
Fullerton, CA
05.2021

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening

Additional Information

  • PROFESSIONAL SKILLS
  • Verifying insurance benefits
  • VOLUNTEERING
  • Junior Foundation Charities
  • Girl Scout Troop Leader 4 years
  • Cub Scouts 1 year
  • Save our Beach 2 years

Timeline

Case Manager

Volunteers of America
12.2024 - Current

Founder and CEO

Zaler Services LLC
03.2022 - 12.2023

Executive Assistant

Innovations Building Services
07.2021 - 12.2021

Phlebotomist

Biomat USA Inc
11.2017 - 08.2019

Quality Specialist

CSL Plasma
12.2016 - 05.2017

Quality Specialist

CSL Plasma
08.2014 - 06.2016

Senior Phlebotomist, Senior Lab Technician, Senior Reception Technician

CSL Plasma
08.2014 - 06.2016

CNA - Certified Nursing Assistant

the grove at the lake
01.2014 - 07.2014

Property Manager

RMR
09.2012 - 02.2014

Administrative Assistant

Kenosha Psychiatric Associates
10.2010 - 07.2012

Certified Nursing Assistant

Brotoloc South, Inc.
10.2008 - 10.2010

Certified Nursing Assistant

SOCIETY'S ASSETS
10.2005 - 07.2010

Certified Nursing Assistant

St. Monica's Senior Living
03.2003 - 10.2005

Associate - Sociology

Fullerton College

Bachelor's degree - Sociology

California State University-Fullerton

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