Nicole Renion
1612 E Dalton,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, driven by a strong work ethic and dependability/ Enhancing customer satisfaction, & ensuring a positive customer experience by delivering quality service, & willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Provider/Employer Member Customer Serviced
Premera Blue Cross Of Washington
10.2016 - 05.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in an timely manner.
- Collaborated with team members to share knowledge and develop best practices for customer support.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer by leveraging extensive knowledge of each members specific plan, through billing inquiries, claims, & benefits, anticipating each members needs while delivering outstanding support, creating welcoming, positive experiences.
- Coordinated with internal departments to resolve escalated issues promptly and effectively.
Customer Services Representative
People To People Ambassador Program
04.2009 - 08.2015
- Assisted program participants with inquiries related to travel logistics, program details, and requirements. Addressed questions about Visas, Flights, Accommodations, and their specific Itineraries.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge related to student travel, making sure all accounts were completed by deadline scheduled to depart, all while confirming travel location, explaining pre travel safety guidelines, & making sure itineraries received prior to departure were correctly updated w/each students correct travel location.
- Investigated and resolved accounting, service and delivery concerns.
Education
Associate of Arts -
Spokane Falls Community College
Spokane, WA06.
Skills
- Call center experience
- Customer Service
- Customer Relations
- Product Knowledge
- Time Management
- Call Center Operations
- Strong Work Ethic
- Dependability
Timeline
Provider/Employer Member Customer Serviced
Premera Blue Cross Of Washington
10.2016 - 05.2024
Customer Services Representative
People To People Ambassador Program
04.2009 - 08.2015
Associate of Arts -
Spokane Falls Community College
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