Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Renshaw

Palatine,IL

Summary

Highly-motivated Practice Administrator with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Flight Attendant

American Airlines
12.1997 - 07.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Flight Service Manager

American Airlines
01.2010 - 05.2015
  • Created a positive working environment among flight crew members through open communication channels and collaborative problem-solving techniques.
  • Conducted thorough cabin safety checks before each flight, maintaining compliance with FAA regulations and airline policies.
  • Mentored new hires within the team, providing guidance on company culture and best practices for delivering exemplary service.
  • Evaluated performance of flight attendants through regular assessments, providing constructive feedback to improve overall efficiency and effectiveness as a team.
  • Assisted in developing training materials for flight attendants, resulting in more efficient onboard operations.

Dental Office Manager

Dr. Thomas Puhek D.D.S.
06.2004 - 02.2011
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Supervised and led team of dental hygienists and support staff of 25
  • Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.

Dental Assistant

Sunset Endodontics
03.2000 - 11.2002
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Orthodontic Assistant

Walton Orthodontics
12.1997 - 06.1999
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.

Dental Assistant

Dr. Brunetti And Associates
01.1992 - 04.1996
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Education

Associate of Science - Business Administration And Management

City Colleges of Chicago-Harry S Truman College
Chicago, IL
05.1994

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality

Certification

CPR

Timeline

Flight Service Manager

American Airlines
01.2010 - 05.2015

Dental Office Manager

Dr. Thomas Puhek D.D.S.
06.2004 - 02.2011

Dental Assistant

Sunset Endodontics
03.2000 - 11.2002

Flight Attendant

American Airlines
12.1997 - 07.2024

Orthodontic Assistant

Walton Orthodontics
12.1997 - 06.1999

Dental Assistant

Dr. Brunetti And Associates
01.1992 - 04.1996

Associate of Science - Business Administration And Management

City Colleges of Chicago-Harry S Truman College

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Nicole Renshaw