Nicole Renteria
Phx,AZ
Summary
To utilize my helping, organizing, and learning skills to secure a part-time job in a retail organization to improve productivity. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Crunch Fitness
10.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
front desk
Crunch Fitness
08.2019 - Current
- Interact with 200 customers at a Fitness organization
- Correspond with 200 customers for Fitness company
- Learned Fitness new systems or technology
- Completed training on scheduling, printing, changing agreements
salesperson
Crunch Fitness
08.2019 - Current
- Negotiate product placement for memberships, personal training company in retail stores
- Develop relationships with 200 customer accounts through demos of
- Responsible for merchandising, sales, and account development in 200 customer outlets.
Volunteer
Arizona's Graduates
08.2019 - Current
- Weekly with 15 classmates in special needs room on high school campus
- Collaborated for community-based water drive providing water to people in the summertime.
Customer service
Arizona's Graduates
08.2018 - Current
- Cleaning Scheduling Computer work Classes, Planned and executed Initiation and Installation event with 40 attendees
- Interacted with guest speakers from ASU, varied professional career paths, a cosmetology school
- Tomorrow We
- Vote and Achieve Wellness
- Student GovernmentGlendale
- Jobs for Arizona's Graduates
08.2017 - Current
- Student government
- Playing events.
Administrator
Premier Injury Law Groups
08.2023 - 12.2023
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Accountant
Premier Injury Law Groups
08.2023 - 12.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Processed payroll by validating work hours and attendance of employees.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Completed financial reports, providing insight into performance, operations and cash flow.
Legal Assistant
The Sampair Group
03.2021 - 12.2023
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Revised and finalized letters, briefs, and memos.
- Created weekly, monthly and quarterly expense reports.
Personal Assistant
Premier Injury Law Groups
03.2021 - 12.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Sourced and ordered office equipment and supplies.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with daily living activities, running errands, and household chores.
Receptionist
Law Offices Of Philip Duda
09.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Student
Arizona's Graduates
08.2018 - 05.2020
- Member
- Fundraising
- Community volunteer
- Help other clubs.
Education
High school diploma -
Copper Canyon High School
Glendale, AZSkills
- Google Docs
- Sales Experience
- Customer Service
- Fundraising
- Event Planning
- Leadership
- Customer support
- Cleaning
- Management
- Classroom experience
- Experience with children
- Spanish
- Bilingual
- Guest services
- Cashiering
- Languages
- Spanish - Intermediate
- Additional Information
- Computer Skills:
- Microsoft Word, Microsoft Power Point, Google Docs, Google Suite
- Cost Reduction
- Employee Scheduling
- Promotional Planning
- Operations Management
- Financial Management
- Google Drive
- Customer Relations
- Goal setting
- Organizational skills
- Client relationship management
- Creative thinking
- Problem-solving abilities
- Computer Skills
Languages
Spanish
Elementary
Certification
- CNP - Certified Notary Public
Timeline
Administrator
Premier Injury Law Groups
08.2023 - 12.2023
Accountant
Premier Injury Law Groups
08.2023 - 12.2023
Legal Assistant
The Sampair Group
03.2021 - 12.2023
Personal Assistant
Premier Injury Law Groups
03.2021 - 12.2023
Assistant Manager
Crunch Fitness
10.2020 - Current
Receptionist
Law Offices Of Philip Duda
09.2020 - 02.2021
front desk
Crunch Fitness
08.2019 - Current
salesperson
Crunch Fitness
08.2019 - Current
Volunteer
Arizona's Graduates
08.2019 - Current
Customer service
Arizona's Graduates
08.2018 - Current
Student
Arizona's Graduates
08.2018 - 05.2020
08.2017 - Current
High school diploma -
Copper Canyon High School
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