Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Restuccia

Wallkill,NY

Summary

Personable Housing Coordinator committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in Orange County. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping, and problem-solving capabilities.

Overview

12
12
years of professional experience

Work History

Housing Coordinator

People USA
09.2023 - Current
  • Maintained database of housing resources, landlords and management companies.
  • Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
  • Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
  • Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, by providing direct, hands-on support services.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Coordinated eviction prevention efforts by working closely with legal services, social workers, and financial assistance providers to support at-risk residents in maintaining their housing.
  • Improved tenant satisfaction by promptly addressing concerns and providing effective solutions.
  • Provided comprehensive support services to residents, connecting them with necessary resources to increase self-sufficiency.

Housing Services Representative

Pathstone
09.2021 - 09.2023
  • Collaborated with team members to ensure seamless communication and consistent service delivery.
  • Maintained a caseload of 300+
  • Recertified clients annually
  • Ensured that participants and landlords complied with all state regulations in the HCV program

Preschool Teacher's Assistant

Sportsplex Tot Time
03.2018 - 09.2021
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.

Office Manager

Resch Real Estate Appraisal Services
10.2012 - 09.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records
  • Researched all properties and entered appraisals into ACI
  • Photographed comparables to support values given by appraiser
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

No Degree - Psychology

Orange County Community College
Newburgh

High School Diploma -

Valley Central High School
Montgomery, NY

Skills

  • Affordable Housing Knowledge
  • Affordable housing
  • Tenant rights
  • Case Management
  • Referrals and networking

Timeline

Housing Coordinator

People USA
09.2023 - Current

Housing Services Representative

Pathstone
09.2021 - 09.2023

Preschool Teacher's Assistant

Sportsplex Tot Time
03.2018 - 09.2021

Office Manager

Resch Real Estate Appraisal Services
10.2012 - 09.2021

No Degree - Psychology

Orange County Community College

High School Diploma -

Valley Central High School

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Nicole Restuccia