Summary
Overview
Work History
Skills
Timeline
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Nicole Reyes

Henderson,NV

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

15
15
years of professional experience

Work History

Server/Lead Server Trainer

Hash House A Go Go
02.2015 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Increased staff retention through effective communication and fostering a positive work environment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
  • Opened new restaurants and locations nationwide
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Server

Yard House Restaurant
02.2014 - 12.2014
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Server/Head Bartender

4th Dimension Billiards Club
04.2010 - 11.2013
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.

Skills

  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Suggestive selling
  • Task prioritization
  • Multitasking and organization
  • Liquor, wine, and food service
  • Server training
  • Reliable and responsible

Timeline

Server/Lead Server Trainer

Hash House A Go Go
02.2015 - Current

Server

Yard House Restaurant
02.2014 - 12.2014

Server/Head Bartender

4th Dimension Billiards Club
04.2010 - 11.2013

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Nicole Reyes