Nicole Reyes
Miami,FL
Summary
Results-driven Business Coordinator with a strong background in organizational and communication skills, dedicated to enhancing office operations and optimizing workflow efficiencies. Committed to contributing to the success of a dynamic team by effectively managing cross-functional initiatives, coordinating schedules, and ensuring seamless execution of business strategies. Expertise in process optimization and communication streamlining focuses on driving overall organizational success in collaborative environments. Passionate about fostering a culture of efficiency and teamwork to achieve shared goals.
Overview
11
11
years of professional experience
Work History
ED Business Coordinator
Nicklaus Children's Hospital
04.2025 - Current
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
- Coordinated training programs for new employees, resulting in improved performance levels and reduced turnover rates.
- Managed project staffing, recruitment and new hire process.
ED Flow Coordinator
Nicklaus Children’s Hospital
09.2022 - Current
- Actively participate in ED councils and support performance improvement initiatives focused on enhancing Emergency Department flow.
- Build and maintain strong customer service relationships with patients, families, visitors, and staff, ensuring high levels of staff productivity.
- Collaborate with ED physicians to identify patients suitable for results-pending status, facilitating smoother patient movement through the ED.
- Contributing to quality improvement projects and initiatives aimed at enhancing efficiency, safety, and quality of patient care.
- Engage in huddles with ED-nursing clinical coordinators and ED lead physicians.
- Ensure the department meets performance goals, including door-to-triage, bed assignment-to-discharge, and door-to-discharge metrics.
- Implement strategies to maximize the use of available resources, reduce bottlenecks, and improve overall patient flow and wait times.
- Make certain that hospital policies, compliance, and regulatory requirements are met such as HIPAA.
- Serve as a key liaison between ED-nursing leadership, ED-physician leadership, nursing and physician teams, patients, families, and various hospital departments, facilitating clear communication and collaboration.
- Stay informed on throughput metrics such as LWBS and LOS and actively contribute to the department’s goals.
Administrative Specialist
Armor Healthcare Services
04.2017 - 09.2022
- Manage meeting invites, create agendas, meeting minutes and confirm attendance.
- Develop and oversee the department’s budget, ensuring expenses stay within limits while fulfilling necessary needs.
- Check and process invoices to guarantee timely payments and streamline financial operations.
- Assisted payroll, track attendance, and ensure payroll is completed on time with precise and organized documentation.
- Monitor daily operations by providing updates on project progress, ensuring deadlines are met, and addressing any issues that come up.
- Collaborate with other departments to resolve clerical issues.
- Help arrange flights, hotels, and transportation for staff travel.
Office Operations Manager
Good Times Group Home
12.2014 - 12.2016
- Arrange and confirm appointments for clients, customers, or executives.
- Coordinate and arrange appointments.
- Manage and maintain scheduling and event calendars.
- Organize and maintain both physical and electronic filing systems, ensuring information is accurately recorded, updated, and easily accessible, including attendance, correspondence, and other documents.
- Utilize computers for a range of tasks, including database management and word processing.
Education
Associate of Science - Business Administration And Management
Florida International University
Miami, FLHigh School Diploma - Honors
Coral Gables Senior High School
Coral Gables, FL06-2002
Skills
- Attention to Detail and Accuracy
- Collaboration with Cross-Functional Teams
- Critical Thinking and Problem Solving
- Document Management
- Effective Written and Verbal Communication
- Multitasking in High-Pressures Environment
- Problem Identification & Solution Implementation
- Schedule Management and Resource Allocation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
ED Business Coordinator
Nicklaus Children's Hospital
04.2025 - Current
ED Flow Coordinator
Nicklaus Children’s Hospital
09.2022 - Current
Administrative Specialist
Armor Healthcare Services
04.2017 - 09.2022
Office Operations Manager
Good Times Group Home
12.2014 - 12.2016
Associate of Science - Business Administration And Management
Florida International University
High School Diploma - Honors
Coral Gables Senior High School
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