Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Rice

Charleston

Summary

Dynamic Shift Manager with a proven track record at Husson's Pizza, excelling in customer service and inventory control. Recognized for enhancing operational efficiency and fostering a positive team environment. Skilled in cash handling and staff supervision, consistently resolving customer complaints to boost satisfaction and loyalty.

Overview

15
15
years of professional experience

Work History

Shift Manager

Husson's Pizza
05.2024 - 06.2025
  • Supervised daily operations to ensure efficient service delivery and product quality.
  • Trained team members on food safety protocols and customer service standards.
  • Managed inventory levels, coordinating with suppliers to maintain stock availability.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.

Assistant Manager

Pizza Hut
03.2022 - 06.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Waitress

O'Charley's
01.2020 - 03.2022
  • Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
  • Managed food and drink orders efficiently, minimizing wait times and enhancing overall dining experience.
  • Trained new staff on menu knowledge, company policies, and best practices for customer engagement.
  • Collaborated with kitchen staff to ensure timely delivery of meals while maintaining quality standards.

Waitress

TGI Fridays
09.2019 - 02.2022
  • Implemented suggestions for workflow improvements, increasing efficiency in table turnover and service speed.
  • Managed multiple tables efficiently, prioritizing orders and coordinating with kitchen staff.
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Trained new servers on menu items, service protocols, and POS system usage.

Customer Service Manager

Rural King
07.2018 - 11.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Coordinated shipment schedules, ensuring timely processing and delivery of goods.
  • Inspected incoming products for quality assurance, reducing discrepancies in inventory records.
  • Monitored stock levels and reported shortages to management for proactive inventory management.

Accounts Receivable Clerk

G.C. Services
10.2010 - 02.2018
  • Managed invoicing processes, ensuring timely and accurate billing to clients.
  • Reconciled accounts receivable discrepancies, enhancing financial accuracy and consistency.
  • Coordinated collections efforts, improving cash flow through effective customer communication.
  • Implemented process improvements, streamlining workflows for greater operational efficiency.

Education

GED -

Cabell Midland
Ona Wv

Skills

  • Cash handling

  • Customer service focus

  • Workplace safety

  • Inventory controls

  • Shift leadership

  • Customer service

  • Staff supervision

  • Shift scheduling

Timeline

Shift Manager

Husson's Pizza
05.2024 - 06.2025

Assistant Manager

Pizza Hut
03.2022 - 06.2025

Waitress

O'Charley's
01.2020 - 03.2022

Waitress

TGI Fridays
09.2019 - 02.2022

Customer Service Manager

Rural King
07.2018 - 11.2020

Accounts Receivable Clerk

G.C. Services
10.2010 - 02.2018

GED -

Cabell Midland

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Nicole Rice