Nicole Richard
Raymond
Summary
Knowledgeable SLPA with solid background in assisting speech-language pathologists. Adept at implementing therapeutic plans and contributing to patient progress. Demonstrated ability in facilitating effective communication and maintaining accurate records.
Professional with strong background in speech-language pathology assistance. Proven success in supporting therapeutic interventions, conducting speech exercises, and maintaining accurate records. Team player known for adaptability and reliability, focused on achieving patient progress and excellent outcomes. Skilled in communication techniques, patient interaction, and goal-oriented collaboration.
Overview
14
14
years of professional experience
Work History
Speech Language Pathologist Assistant
Oyster River High School
Durham, NH
12.2025 - Current
- Supported speech-language pathologists in developing and implementing individualized treatment plans.
- Documented client progress and maintained accurate records of therapy sessions.
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Adapted materials and resources to meet diverse client needs during therapy sessions.
- Supported diverse populations, including children with autism spectrum disorders, Down syndrome, stuttering challenges, and phonological disorders.
- Coordinated scheduling for appointments between patients, therapists, schools, or other facilities as needed ensuring smooth operations within the clinic setting.
Speech Language Pathologist Assistant
Easter Seals
Salem, NH
02.2023 - 11.2025
- Provide Speech and Language services to toddler, and preschool age children both in a clinic setting, and well as home setting. Additionally, provide Speech and Language services to adolescent and adults in a school setting.
- Implement specific goals that were established by supervising SLP, and/or evaluation team.
- Build and maintain a rapport with clients as well as their families.
- Support and build vocabulary usage with AAC device or other means of communication (ie; photos, flip books)
Inside Sales Support
TTI, Inc
Tewksbury, MA
01.2018 - 01.2023
- Planned various product configurations to meet diverse customer needs.
- Attended company seminars to increase understanding and knowledge of products.
- Documented account activities and generated sales reports.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Improved customer satisfaction by finding creative solutions to problems.
- Remained flexible during many changes to ensure the best service for customers and employer
- Tracked all data through Microsoft Office, Excel, and Word.
- Trained other locations in specific topics.
Business Operations Specialist (Promotion)
TEMPOE LLC
Manchester, NH
05.2017 - 10.2017
- Improved customer satisfaction by finding creative solutions to problems.
- Answered calls in queue to answer customer questions, within specified metrics.
- Made monthly calls to over 200 retailers to educate and promote.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled all delegated tasks, including chargebacks and verification of depositing checks.
- Helped to build cliental with retailers and take accountability to support operations team and their back end processes.
Retail Support Specialist (Promotion)
TEMPOE LLC
Manchester, NH
10.2016 - 05.2017
- Handled inbound calls from merchants that needed assistance/support with regards to our program and their point of sale system.
- Adhered to all dialer metrics that were provided weekly.
- De-escalated calls from upset retailers and/or customers.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
Customer Service Representative/Collections Agent
TEMPOE LLC
Manchester, NH
08.2015 - 10.2016
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Part of the "super-agent" team that handled calls from start to finish, collected goal driven payments, and handled all escalations with a professional demeanor.
- Exceeded managements expectations of collections per month.
- Was asked to fly to Ohio to train other location before our company wide lay off.
Waitress (Promotion)/Hostess
Tuckaway Tavern & Butchery
Raymond, NH
03.2012 - 08.2015
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Established and maintained ongoing relationships with customer resulting in repeat business.
- Managed multiple tasks simultaneously while ensuring quality customer service.
Education
Associate of Arts -
Nashua Community College
Nashua, NH, US09.2017
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH, US07.2017
High School Diploma - undefined
Raymond High School
Raymond, NH, US05.2015
Skills
- Articulation therapy
- Phonological awareness
- Collaboration with SLP
- Expressive language
- Augmentative communication
- Receptive language
- Continuing education
- Early intervention
- Data collection
- Autism spectrum support
- Individualized treatment plans
- Treatment documentation
Timeline
Speech Language Pathologist Assistant
Oyster River High School
12.2025 - Current
Speech Language Pathologist Assistant
Easter Seals
02.2023 - 11.2025
Inside Sales Support
TTI, Inc
01.2018 - 01.2023
Business Operations Specialist (Promotion)
TEMPOE LLC
05.2017 - 10.2017
Retail Support Specialist (Promotion)
TEMPOE LLC
10.2016 - 05.2017
Customer Service Representative/Collections Agent
TEMPOE LLC
08.2015 - 10.2016
Waitress (Promotion)/Hostess
Tuckaway Tavern & Butchery
03.2012 - 08.2015
Bachelor of Science - Criminal Justice
Southern New Hampshire University
High School Diploma - undefined
Raymond High School
Associate of Arts -
Nashua Community College