Overview
Work History
Education
Skills
Certification
Affiliations
Interests
Timeline
Hi, I’m

Nicole Richards

Cave Creek,Arizona

Overview

29
years of professional experience
1
Certification

Work History

Life Guys Inc.
Fountain Hills, AZ

EVP Client Services
05.2005 - Current

Job overview

  • Provided assistance to clients with inquiries, concerns, and requests for information.
  • Created reports on client interactions and customer service trends.
  • Assisted in the resolution of escalated customer complaints quickly and efficiently.
  • Answered emails, phone calls, and other correspondence from clients promptly.
  • Analyzed customer data to identify areas where additional support was needed.
  • Collaborated with other departments within the organization to resolve client issues.
  • Managed a team of Customer Service Representatives responsible for responding to inquiries from customers.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.

Kenneth Cole
New York, New York

Product Development / Shoes
10.2000 - 05.2003

Job overview

  • Created product demos for clients and internal stakeholders.
  • Managed vendor relationships related to product development initiatives.
  • Maintained project timelines and budgets while ensuring quality standards.
  • Collaborated with marketing team to create effective messaging strategies.
  • Ensured compliance with industry regulations related to product launches.
  • Delivered marketing strategy updates to upper-level management.

Gap Inc.
San Francisco, CA

Product Development/ Assist Merchandiser
03.1996 - 01.2001

Job overview

  • Assisted in the development of new products by researching industry trends and customer feedback.
  • Conducted market research to determine consumer preferences and needs for product development.
  • Collaborated with cross-functional teams including marketing, engineering, and design departments to ensure successful product launches.
  • Monitored competitors' developments in order to keep abreast of industry trends.
  • Attended trade shows and conferences representing the company's latest offerings.
  • Created graphical illustrations to share market research insights.
  • Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Organized displays according to company standards and specifications.
  • Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
  • Printed labels and tags for for-sale merchandise.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Education

Arizona State University
Tempe, AZ

Bachelor of Interdisciplary Studies from Business / Communications
05-2000

Skills

  • Client Relationship Building
  • Marketing support
  • Customer Relations
  • Strong Organization

Certification

  • Life / Health Insurance Agent

Affiliations

  • Horse / Ranch owner

Interests

Piano/ Classical

Horses / Animals

Timeline

EVP Client Services

Life Guys Inc.
05.2005 - Current

Product Development / Shoes

Kenneth Cole
10.2000 - 05.2003

Product Development/ Assist Merchandiser

Gap Inc.
03.1996 - 01.2001

Arizona State University

Bachelor of Interdisciplary Studies from Business / Communications

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Nicole Richards