Piano/ Classical
Hi, I’m
Nicole Richards
Cave Creek,Arizona
Overview
29
years of professional experience
1
Certification
Work History
Life Guys Inc.Fountain Hills, AZ
EVP Client Services
05.2005 - Current
Job overview
- Provided assistance to clients with inquiries, concerns, and requests for information.
- Created reports on client interactions and customer service trends.
- Assisted in the resolution of escalated customer complaints quickly and efficiently.
- Answered emails, phone calls, and other correspondence from clients promptly.
- Analyzed customer data to identify areas where additional support was needed.
- Collaborated with other departments within the organization to resolve client issues.
- Managed a team of Customer Service Representatives responsible for responding to inquiries from customers.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Kenneth ColeNew York, New York
Product Development / Shoes
10.2000 - 05.2003
Job overview
- Created product demos for clients and internal stakeholders.
- Managed vendor relationships related to product development initiatives.
- Maintained project timelines and budgets while ensuring quality standards.
- Collaborated with marketing team to create effective messaging strategies.
- Ensured compliance with industry regulations related to product launches.
- Delivered marketing strategy updates to upper-level management.
Gap Inc.San Francisco, CA
Product Development/ Assist Merchandiser
03.1996 - 01.2001
Job overview
- Assisted in the development of new products by researching industry trends and customer feedback.
- Conducted market research to determine consumer preferences and needs for product development.
- Collaborated with cross-functional teams including marketing, engineering, and design departments to ensure successful product launches.
- Monitored competitors' developments in order to keep abreast of industry trends.
- Attended trade shows and conferences representing the company's latest offerings.
- Created graphical illustrations to share market research insights.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Organized displays according to company standards and specifications.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Printed labels and tags for for-sale merchandise.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
Arizona State UniversityTempe, AZ
Bachelor of Interdisciplary Studies from Business / Communications
05-2000
Skills
- Client Relationship Building
- Marketing support
- Customer Relations
- Strong Organization
Certification
- Life / Health Insurance Agent
Affiliations
- Horse / Ranch owner
Interests
Horses / Animals
Timeline
EVP Client Services
Life Guys Inc.
05.2005 - Current
Product Development / Shoes
Kenneth Cole
10.2000 - 05.2003
Product Development/ Assist Merchandiser
Gap Inc.
03.1996 - 01.2001
Arizona State University
Bachelor of Interdisciplary Studies from Business / Communications