Nicole Wilder
Decatur,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Site Supervisor
Decatur Public Schools
Decatur, IL
08.2022 - Current
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Delegated duties to employees based on skillset.
- Created work crew schedules and delegated assignments.
- Established and enforced procedures and work standards, promoting team performance and safety.
Utility Operator
Archer Daniels Midland Company
Decatur, IL
08.2018 - 08.2022
- Assisted in training new operators on proper use of equipment and safety protocols.
- Executed daily checks on pumps, filters and other machinery before beginning shift duties.
- Operated light and heavy-duty vehicles and equipment to complete assigned tasks.
- Monitored and recorded data related to water flow, pressure, temperature and other variables to ensure optimal functioning of the utility system.
- Inspected equipment regularly for signs of wear or damage, and performed necessary maintenance.
Customer Service Representative
T Mobil Arena
Jackson, TN
09.2012 - 08.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Prevented key account losses by researching discrepancies and correcting problems.
- Consulted with customers to resolve service and billing issues.
Education
High School Diploma -
Stephen Decatur High School
Decatur, IL05-1994
Some College (No Degree) - Liberal Arts And General Studies
Richland Community College
Decatur, ILSkills
- Security Awareness
- Facility Inspection
- Security Management
- Personnel Oversight
Timeline
Site Supervisor
Decatur Public Schools
08.2022 - Current
Utility Operator
Archer Daniels Midland Company
08.2018 - 08.2022
Customer Service Representative
T Mobil Arena
09.2012 - 08.2018
High School Diploma -
Stephen Decatur High School
Some College (No Degree) - Liberal Arts And General Studies
Richland Community College
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