Nicole Rierson
St Cloud,United States
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
21
21
years of professional experience
Work History
Sales and Marketing and Customer Care Lead
Four Seasons Contracting
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Skilled at communicating with both insurance companies and clients to decipher scope of work orders and pay outs.
Sales and Marketing Representative
ServiceMaster Restore
06.2021 - 09.2023
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
Mortgage Field Inspector
BSE Holding
05.2018 - 09.2021
- Maintained strong communication skills throughout daily interactions, collaborating effectively with colleagues at all levels of the organization.
- Collaborated with team members to share best practices, enhancing overall productivity within the mortgage field inspection department.
- Supported company goals by maintaining up-to-date knowledge of regulatory requirements pertaining to mortgage field inspections.
- Reduced processing time through effective organization and multitasking abilities while managing multiple property inspections simultaneously.
- Streamlined the inspection process for increased efficiency, conducting thorough assessments of properties and documenting findings.
- Contributed to company growth by maintaining a high level of professionalism, cultivating relationships with new clients, and retaining existing ones.
Independent Business Owner
Self Employed/ParkLane Jewelry
09.2004 - 01.2021
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Grew business revenue by identifying new market opportunities and implementing targeted marketing strategies.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Delivered compelling sales presentations to prospective clients emphasizing the benefits of the product.
- Diversified product offerings to cater to changing market demands, successfully attracting new customers while retaining existing clientele.
- Developed strategic partnerships for expanding business opportunities and strengthening relationships with key stakeholders.
Education
Bachelor of Science - Education
Saint Cloud State University
Saint Cloud, MN05-2001
Associate of Arts - Education
Ridgewater College
Willmar, MN05-1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Organization and time management
Timeline
Sales and Marketing and Customer Care Lead
Four Seasons Contracting
09.2023 - Current
Sales and Marketing Representative
ServiceMaster Restore
06.2021 - 09.2023
Mortgage Field Inspector
BSE Holding
05.2018 - 09.2021
Independent Business Owner
Self Employed/ParkLane Jewelry
09.2004 - 01.2021
Bachelor of Science - Education
Saint Cloud State University
Associate of Arts - Education
Ridgewater College
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