Nicole Rigby
Sandy,Utah
Summary
Anxious to use my 40 years of various positions in customer service skills
Overview
17
17
years of professional experience
Work History
Claims Processor
Select Health
03.2024 - Current
- I currently verify policies and members coverage for claims, accurately process claims with my attention to detail skills to follow through with the claims process
- I work with various departments when needed to ensure that claims are processed accurately for both providers and members
- I give customer service in this role by identifying and resolving sometimes complex claims within a timely manner
HBS
Select Health
04.2019 - 03.2024
- I provider superior customer service to self funded providers, facilities and members
- I help them understand their benefits and claims
- I cater to members and providers on the Performance Guarantee and Concierge lines of business
- I ensure that all who call in have a positive experience, recommend solutions using the available tools to empower them
- I am highly dependable with an impeccable attendance history
- I am able to perform my duties with minimal supervision and continue to achieve high audit scores
Catering Coordinator
Intermountain Medical Center
03.2018 - 04.2019
Food Server
Primary Children's Hospital and Eccles Outpatient
09.2017 - 03.2018
- Prepare and serve hot and cold beverages to customers
- Serve food to customers in a professional manner
- Maintained various jobs such as clean all work areas, order supplies, cashier, provide product details to customers
CUSTOMER SOLUTIONS LEAD
JetBlue Airways
08.2013 - 10.2016
- As an IDS Lead, I coached and mentor IDS Crewmembers, offered assistance to IDS Leadership, Alliance/Distribution Leadership, Sales Managers, and our External Partners
- I assisted other teams to help resolve issues and other various projects that may come up
- I pride myself on my dependability and ability to work well with others
- I addressed immediate customer concerns, questions and needs while keeping a positive and professional attitude
INTERLINE AND GOVERNMENT DESK
JetBlue Airways
05.2011 - 08.2013
- I provided excellent support of Interline and GDS bookings to Airports, Airline Partners, Reservations, Corporate business travelers, and Government business travelers
- I have effective problem solving skills, and consistently provide exceptional customer service
- I effectively assist Crewmembers and Customers with specific inquiries and special needs
- I assist with escalated calls and try to resolve the situation by satisfying the customer and at the same time keeping the integrity of the company
RESERVATIONS
JetBlue Airways
10.2007 - 05.2011
- Ensured customers were satisfied with every part of the JetBlue experience from the initial greeting to the end of the call
- Recommended solutions within reason and proactively followed up with leadership when necessary
Education
High School Diploma -
Glen High School
Associates Degree - Criminal Justice
ITT TECHNICAL INSTITUTE
12.2013
Skills
- Claims review
- Accuracy and precision
- Transactions reconciliation
- Claims
- Customer Service
Leadership Experience
I have exceptional leadership skills developed through various work experiences. I can delegate assignments when needed and work confidently under high stress situations.
Mentoring
Provided one on one coaching to approx. 250 crew members on a daily basis based on their call needs. Listened to their stories and gave advice and a listening ear.
Communication Skills
I am able to communicate effectively, calmly and with a wide range of people by showing interest and carefully listening to their needs. Excellent organizational and computer skills.
Timeline
Claims Processor
Select Health
03.2024 - Current
HBS
Select Health
04.2019 - 03.2024
Catering Coordinator
Intermountain Medical Center
03.2018 - 04.2019
Food Server
Primary Children's Hospital and Eccles Outpatient
09.2017 - 03.2018
CUSTOMER SOLUTIONS LEAD
JetBlue Airways
08.2013 - 10.2016
INTERLINE AND GOVERNMENT DESK
JetBlue Airways
05.2011 - 08.2013
RESERVATIONS
JetBlue Airways
10.2007 - 05.2011
High School Diploma -
Glen High School
Associates Degree - Criminal Justice
ITT TECHNICAL INSTITUTE
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