Nicole Sheffield
Oak Ridge,TN
Overview
2026
2026
years of professional experience
Work History
Data Entry Clerk
Upstream Rehabilitation
Remote
2024 - Current
- Processed high volumes of data entries with precision and attention to detail.
- Collaborated with team members to streamline data entry processes for improved efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Call Center Representative
Upstream Rehabilitation
Remote
2023 - 2024
- Scheduled patients in a high volume call setting.
- Managed high call volumes while maintaining quality assurance standards and customer
- Implemented strategies for conflict resolution, leading to improved customer retention rates.
Front Office Coordinator
Upstream Rehabilitation
Knoxville, TN
06.2022 - 2023
- Managed appointment scheduling.
- Oversaw office supply inventory, ensuring availability of essential materials for daily operations.
- Developed and implemented procedures to improve workflow efficiency within front office staff.
- Fostered positive relationships with clients by providing exceptional service and timely responses to inquiries.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
Shipment Associate
Melaleuca
Knoxville, TN
07.2021 - 2022
- Conducted audits on boxes to verify accurate order fulfillment for customers.
- Assessed product quality to prevent delivery of damaged items.
- Collaborated with team to maximize daily order processing efficiency.
Doordash Driver
DoorDash
Knoxville, TN
04.2021 - 09.2021
- Delivered food to customers promptly while adhering to specified routes and drop-off instructions.
- Maintained quality communication with customers to ensure satisfaction and address inquiries.
- Followed detailed route instructions provided by customers for efficient delivery.
Direct Support Professional
OPEN ARMS CARE CORPORATION
Knoxville, TN
02.2020 - 04.2021
- Supported clients with personal hygiene, restroom assistance, and showering needs.
- Prepared nutritious meals tailored to individual client requirements.
- Performed housekeeping duties to maintain clean and safe environments.
- Utilized positive reinforcement techniques to encourage client independence and success.
- Communicated with family members to ensure clients' overall wellbeing and satisfaction.
Sales Associate
Old Navy
San Antonio, TX
11.2016 - 11.2018
- Restocked floor and organized inventory for optimal product visibility.
- Assisted customers in locating items to enhance shopping experience.
- Handled cash transactions accurately and efficiently.
Education
High school or equivalent - HS Diploma
Sandra Day O'Connor High School
San Antonio, TXSkills
- Sales proficiency
- Retail customer engagement
- Home caregiving services
- Meal planning and preparation
- Developmental disability support
- Special needs assistance
Military Service
- Branch: USAF
- Service Country: United States
- Rank: E3
- December 2018 to August 2019
Timeline
Front Office Coordinator
Upstream Rehabilitation
06.2022 - 2023
Shipment Associate
Melaleuca
07.2021 - 2022
Doordash Driver
DoorDash
04.2021 - 09.2021
Direct Support Professional
OPEN ARMS CARE CORPORATION
02.2020 - 04.2021
Sales Associate
Old Navy
11.2016 - 11.2018
High school or equivalent - HS Diploma
Sandra Day O'Connor High School
Data Entry Clerk
Upstream Rehabilitation
2024 - Current
Call Center Representative
Upstream Rehabilitation
2023 - 2024