Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Nicole Sheffield

Oak Ridge,TN

Overview

2026
2026
years of professional experience

Work History

Data Entry Clerk

Upstream Rehabilitation
2024 - Current
  • Processed high volumes of data entries with precision and attention to detail.
  • Collaborated with team members to streamline data entry processes for improved efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Call Center Representative

Upstream Rehabilitation
2023 - 2024
  • Scheduled patients in a high volume call setting.
  • Managed high call volumes while maintaining quality assurance standards and customer
  • Implemented strategies for conflict resolution, leading to improved customer retention rates.

Front Office Coordinator

Upstream Rehabilitation
06.2022 - 2023


  • Managed appointment scheduling.
  • Oversaw office supply inventory, ensuring availability of essential materials for daily operations.
  • Developed and implemented procedures to improve workflow efficiency within front office staff.
  • Fostered positive relationships with clients by providing exceptional service and timely responses to inquiries.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.

Shipment Associate

Melaleuca
07.2021 - 2022
  • Conducted audits on boxes to verify accurate order fulfillment for customers.
  • Assessed product quality to prevent delivery of damaged items.
  • Collaborated with team to maximize daily order processing efficiency.

Doordash Driver

DoorDash
04.2021 - 09.2021
  • Delivered food to customers promptly while adhering to specified routes and drop-off instructions.
  • Maintained quality communication with customers to ensure satisfaction and address inquiries.
  • Followed detailed route instructions provided by customers for efficient delivery.

Direct Support Professional

OPEN ARMS CARE CORPORATION
02.2020 - 04.2021
  • Supported clients with personal hygiene, restroom assistance, and showering needs.
  • Prepared nutritious meals tailored to individual client requirements.
  • Performed housekeeping duties to maintain clean and safe environments.
  • Utilized positive reinforcement techniques to encourage client independence and success.
  • Communicated with family members to ensure clients' overall wellbeing and satisfaction.

Sales Associate

Old Navy
11.2016 - 11.2018
  • Restocked floor and organized inventory for optimal product visibility.
  • Assisted customers in locating items to enhance shopping experience.
  • Handled cash transactions accurately and efficiently.

Education

High school or equivalent - HS Diploma

Sandra Day O'Connor High School
San Antonio, TX

Skills

  • Sales proficiency
  • Retail customer engagement
  • Home caregiving services
  • Meal planning and preparation
  • Developmental disability support
  • Special needs assistance

Military Service

  • Branch: USAF
  • Service Country: United States
  • Rank: E3
  • December 2018 to August 2019

Timeline

Front Office Coordinator

Upstream Rehabilitation
06.2022 - 2023

Shipment Associate

Melaleuca
07.2021 - 2022

Doordash Driver

DoorDash
04.2021 - 09.2021

Direct Support Professional

OPEN ARMS CARE CORPORATION
02.2020 - 04.2021

Sales Associate

Old Navy
11.2016 - 11.2018

High school or equivalent - HS Diploma

Sandra Day O'Connor High School

Data Entry Clerk

Upstream Rehabilitation
2024 - Current

Call Center Representative

Upstream Rehabilitation
2023 - 2024
Nicole Sheffield