Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Riker

Pine Island

Summary

Marketing and Communications Specialist with a strong background in operational efficiency and strategic marketing at Align Senior Care Consulting. Expertise in employee onboarding, staffing, and human resources, fostering partnerships and enhancing internal communications. Proven ability to drive growth and ensure compliance in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Marketing and Communications Specialist

Align Senior Care Consulting
Lakeville
03.2025 - Current
  • Drove operational efficiency and strengthened market presence for senior care consulting firms.
  • Managed comprehensive HR functions, encompassing employee onboarding and regulatory compliance.
  • Oversaw client and consultant contract lifecycles, ensuring accuracy and legal compliance.
  • Led strategic marketing initiatives, including client site visits and participation in industry events.
  • Utilized organizational skills to streamline processes, contributing to firm growth.
  • Facilitated key communications with vital agencies to enhance collaboration and awareness.
  • Executed complex scheduling tasks, improving overall staff efficiency and service delivery.
  • Enhanced operational frameworks to support continuous improvement in staffing solutions.

Staffing Manager

Volunteers of America Minnesota
Rochester
09.2024 - 03.2025
  • Advanced to newly formed position aimed at addressing operational requirements and improving staffing efficiency throughout campus, including both SNF and AL.
  • Managed and trained campus scheduling staff, improving team performance and protocol adherence.
  • Served as primary contact for agency contracts, ensuring consistent workforce availability.
  • Forecasted staffing requirements and developed projections to proactively manage resource gaps.
  • Cultivated relationships with leadership, aligning staffing initiatives with organizational objectives.
  • Monitored census trends and staffing levels, delivering data-driven updates to corporate leadership.
  • Developed strategies that significantly improved staffing fulfillment and ensured operational continuity.

Staffing Coordinator

Volunteers of America Minnesota
Rochester
07.2024 - 09.2024
  • Developed and maintained complex daily and master staff schedules for all facility personnel, planning up to one month in advance.
  • Assisted with payroll and budget reconciliation, ensuring accuracy of paychecks, including PTO and bonuses.
  • Reconciled agency staff bills against daily schedules to effectively track and manage costs.
  • Collaborated with HR to verify legal compliance and validity of agency staff licensure before assignments.
  • Served as communications liaison to Executive Director, supporting achievement of staffing budget goals.

Desk Operations Specialist

Mayo Clinic
Rochester
05.2022 - 06.2024
  • Coordinated patient flow and managed complex appointment schedules in a multispecialty practice.
  • Served as primary contact for patients, performing check-in procedures and rooming for providers.
  • Verified patient demographics and insurance information, completing pre-examination records.
  • Scheduled and rescheduled tests and consultations through various communication channels.
  • Communicated scheduling delays or changes effectively with patients both verbally and electronically.
  • Executed administrative tasks, including processing ABN forms and conducting insurance verifications.
  • Navigated multiple electronic applications and devices to assist patients with kiosks.
  • Identified improvement opportunities, providing solutions while adapting to departmental needs.

Office Assistant

Arnold's Supply
Rochester
10.2021 - 04.2022
  • Managed recruitment listings on Indeed for Kleen-Tech and Arnolds Supply, creating engaging job descriptions and monitoring applicant flow.
  • Coordinated and conducted interviews for custodial positions in Southeastern Minnesota, screening resumes and assessing candidate qualifications.
  • Processed and filed new hire paperwork, ensuring compliance with company policies and legal standards.
  • Provided administrative support for internal operations and HR functions, maintaining employee records and assisting with inquiries.

Insurance Office Manager

American National Insurance Company
Owatonna
05.2020 - 10.2021
  • Managed comprehensive scheduling for client appointments, internal meetings, and agent calendars, optimizing workflow.
  • Generated accurate insurance quotes across various lines of business, ensuring compliance with company guidelines.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and assisting clients with policy needs.
  • Facilitated claims assistance by guiding clients through initial reporting procedures and necessary documentation.
  • Oversaw holistic office operations management, maintaining supplies and implementing efficiencies for agency goals.
  • Identified and resolved operational challenges using analytical skills to ensure satisfactory outcomes.
  • Delegated tasks effectively to support staff, enhancing workflow efficiency and accuracy in administrative tasks.

Education

Bachelor of Arts - Communications

Metropolitan State University
Saint Paul, MN
12-2019

High School Diploma -

Byron High School
Byron, MN
05-2013

LALD/LNHA - Gerontology

Minnesota State University, Mankato
Moorhead, MN

Skills

  • Employee onboarding
  • Marketing strategy
  • Data analysis
  • Staff training
  • Problem solving
  • Internal communications
  • Partnership development
  • Crisis management
  • Regulatory compliance
  • Human resources oversight
  • Public relations
  • Staff scheduling

Timeline

Marketing and Communications Specialist

Align Senior Care Consulting
03.2025 - Current

Staffing Manager

Volunteers of America Minnesota
09.2024 - 03.2025

Staffing Coordinator

Volunteers of America Minnesota
07.2024 - 09.2024

Desk Operations Specialist

Mayo Clinic
05.2022 - 06.2024

Office Assistant

Arnold's Supply
10.2021 - 04.2022

Insurance Office Manager

American National Insurance Company
05.2020 - 10.2021

Bachelor of Arts - Communications

Metropolitan State University

High School Diploma -

Byron High School

LALD/LNHA - Gerontology

Minnesota State University, Mankato

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