Nicole Rivera

Learning Strategy:

• Crafted and implemented comprehensive learning strategies aligned with organizational objectives to improve operational processes and organizational efficiency.
• Collaborated with senior leadership to set long-term goals for Learning and Development.
• Utilized data-driven insights and stakeholder collaboration to prioritize impactful programs.
• Expanded learning solutions organization-wide, utilizing modern technologies such as experience platforms and personalized pathways.
• Enhanced organization's learning culture through continuous development support.
• Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.

Program Development:

• Leveraged cutting-edge design methodologies and technologies to develop high-impact programs, achieving measurable improvements in employee performance, productivity, and engagement.
• In 2024, I directed the planning, development, and implementation of a professional development program with a learner satisfaction rating of 4.9/5, enhancing overall employee engagement. I achieved an 87% retention and graduation rate, significantly improving employee career growth and reducing turnover.
• In 2022, I developed and launched a competency-based new hire training program that reduced time to productivity by 50%, with a program effectiveness score of 4.8/5 and average learner and manager satisfaction ratings of 4.9/5.
• In 2021, I developed role-specific competencies to clarify and standardize role expectations and address gaps in knowledge, skills, and abilities.

Stakeholder Engagement and Collaboration:

• Collaborated with senior leadership to identify organizational needs and align learning initiatives with strategic business goals, ensuring maximum impact on performance.
• Worked collaboratively with colleagues across the organization to develop and implement strategies to retain and support the success of the organization.

Leadership and Team Management:

• Recruited, trained, supervised, evaluated, and mentored a diverse team of learning and development professionals, fostering a collaborative environment that encouraged innovation and high performance.
• Established a culture of teamwork, accountability, and continuous improvement within the learning team, promoting best practices, and encouraging ongoing professional development.
• Facilitated collaboration between teams by encouraging open communication channels.
• Conducted regular meetings with department heads to review progress on strategic initiatives.

Metrics and Evaluation:

• Developed and implemented key performance indicators (KPIs) to measure the effectiveness of learning programs, resulting in actionable insights that informed continuous improvement efforts.
• Conducted regular assessments and surveys to evaluate learner satisfaction and knowledge retention, using feedback to refine content and delivery methods.
• Implemented systems for tracking progress on key initiatives or projects.
• Analyzed data to inform decision-making and strategic direction.

Spearheaded the company's first learning infrastructure, including the development and implementation of:

• Learning strategies to enhance the performance of internal and external learners.
• New hire onboarding and role-specific training pathways that led to increased employee satisfaction and readiness.
• eLearning and instructor-led courses focused on products and services, professional development, and compliance.
• Learning Management System designed with a focus on ease of use and navigation for both internal and external learners.
• Training evaluations to assess, monitor, and measure the effectiveness of training solutions.

• Delivered complex workflow and clinical application training to care management nurses and wellness coaches.
• Led daily virtual training sessions for new hires and existing clinical staff on topics such as compliance, effective communication, motivational interviewing, and systems training.
• Developed and updated clinical training content and materials.
• Developed learning strategies using formal instructional design methodologies and adult learning principles to improve healthcare delivery performance.
• Designed, developed, and updated eLearning modules.
• Monitored and evaluated the effectiveness of training curriculum.