Experienced leader in developing, implementing, and managing mobile staffing strategies to drive operational efficiency and strategic planning. Demonstrated success in program management, strategic planning, and cross-functional coordination, achieving high-impact results through innovative problem-solving and effective communication. Proficient in coaching teams to excel, promoting a culture of continuous improvement, and delivering exceptional service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director, FirstChoice Program and Partnership Services
Trinity Health
Livonia, USA
06.2019 - Current
Responsible for the overall planning, coordination, implementation, execution, communication and completion of the deployment of FirstChoice (FC) into 14 regional hubs across Trinity Health (TH) along with the creation of the National Traveler Program
Program has grown to supporting 92 hospitals, with over 3000 clinicians across various clinical, support and leadership positions saving over $40M per year for Trinity Health
Provide leadership, direction, and set strategy for the enterprise-wide operations of the TH FC Program
Accountable for centralized System Office operations: centralized staffing, FC program logistics, regional Hub growth and new Hub and role development across the continuum
Ensures cost effective deployment of clinical and non-clinical mobile staff to various work sites throughout the Regional and National ministry hubs
Leads and directs the FirstChoice leadership team in the effective management and operation of all aspects of the TH FirstChoice program: National Traveler program; Regional FC Hubs; Marketing, Program development and Strategy
This includes leadership and setting direction for exceptional 24/7 customer service in staffing functions, relationship building, and ongoing development
Works in collaboration with TH and regional market leadership teams to ensure effective and targeted talent recruitment and usage of mobile market resources
Develops and maintains business operational standards, program/workforce strategy and growth and related initiatives
Maintains system standard tenants throughout program
Responsible for Program finances and data (budget, expense monitoring, utilization trends overall areas served, information management, and staffing and schedule processes for deployment of mobile resources
Functions and serves as a key consultative resources in providing insights, recommendations, and guidance at multiple levels in the organization, including departmental, interdepartmental, system wide and corporate-wide (national)
Business owner of Vendor Management Platform for external talent order management, procurement, credentialing and invoicing
Accountable for financial trending and data reporting, market monitoring and pricing recommendations/negotiations base on these trends, contract management, and vendor relationships
Serves on Hallmark Healthcare Strategic Advisory Board
Client Service Consultant
Trinity Health
Livonia, USA
09.2015 - 04.2018
Responsible for the overall planning, coordination, implementation, execution, control and completion of medium and large, complex information technology projects
Develops, manages and monitors project plans
Identifies and finalizes project scope and objectives, defines team member's roles, activities and functional responsibilities
Identifies and documents detailed tasks and timelines
Accountable for successfully managing and meeting project outcomes and client satisfaction
Ensures customers are actively engaged throughout the project life cycle
Develops, monitors, and manages project budget (i.e
Analysis, reconciliation, forecasting, expenditure authorization, resource requirements, value management, tracking and reporting)
Plans cross organization team members' work and assigns tasks and monitors progress, generally in a matrix work environment
Manages problem resolution and risk mitigation
Provides analytical and practical guidance to project team members and lower level project managers
Works with customers to ensure business workflows, training and communication plans are completed
Provides appropriate tools, training, guidance and necessary resources to resolve problems, avert potential risks and maintain customer engagement
Manages vendors and consultants as needed
Facilitates and participates in meetings with business owners, key stakeholders and TIS colleagues throughout each phase of the project
Analyzes business needs and requirements and provides technical guidance to management and key decision-makers in determining selection of appropriate software, hardware, and IS solutions which support business needs, strategic goals and established standards
FirstCHOICE Operations and Central Staffing Manager
Trinity Health
Livonia, USA
07.2009 - 09.2015
Create and sustain system staffing resource pool called FirstCHOICE that floats to over 90 different cost centers at 7 hospitals/clinics
Specialties' of staff in FirstCHOICE include Registered Nurses, Surgical Technologists, Certified Registered Nurse Anesistist, Patient Care Technicians, Unit Clerks, and Patient Companions
24/7 overall management of the system staffing office to include management of the department staff and firstCHOICE staff
Management of all processes for system staffing office
Assure mobile workforce is deployed efficiently throughout Health system
Manage the operational, financial and productivity functions of FirstCHOICE and the system staffing office
Analyze current market and environment trends to determine future growth opportunities, technology changes, or workflow changes for FirstCHOICE program and/or system staffing office
Manage all projects related to FirstCHOICE expansion
This includes development of project timeline, budget and resource analysis, internal and external marketing, and ongoing monitoring of program
Responsible for payroll, scheduling, attendance, employee complaints/questions, customer complaints, staffing issues, hiring, evaluations for 350+ employees
Manage recruitment efforts, interviewing and orientation for the firstCHOICE program
Create, implement, and monitor policies and procedures for the staffing office and first choice programs
Responsible for the budget process for System Staffing Office and firstCHOICE program
Promotes collaboration between the system staffing Office and FirstCHOICE office with other departments to insure proper allocation of resources, and to improve internal/external relationships
Perform data collection, prepare reports and presentations for senior leadership regarding FirstCHOICE usage, effectiveness, and cost savings analysis
Manage all functions related to contracting, acquiring, training, and billing for external agency or contract staff
Nursing Support Services Manager/Coordinator
University Hospital – UofL Healthcare
Louisville, USA
06.2007 - 07.2009
System administrator to 3 Teletracking technologies computer modules
Includes project planning, budget development, implementation, executing, controlling, training, and ongoing monitoring, maintenance and upgrades of 3 computer modules
Project manager for the implementation of the flexchoice resource pool
This pool deployed staff throughout the hospital, clinic and cancer center
Project Manager for other various projects related to staffing, patient flow, bed availability, revenue cycle, and compliance
Provide senior leadership, and physicians with project status updates, feedback, and appropriate reporting on selected/delegated projects
Extract and analyze data from various systems to identify trends and benchmarks
Provides recommendations and alternative/future action on delegated projects
Manage the operational, quality, financial, and productivity functions of the Transport Department
Collaborate to resolve conflicts, and improve internal/external relationships throughout the facility regarding Nursing support services and the Transport Dept
Manage and execute multiple projects in very narrow time frames
Serve on various committees including employee satisfaction, Bed Availability, restraints, safety, compliance, and payroll and scheduling
Provide training and presentations on Teletracking systems, throughput, restraints, diversion times and discharge data
Create various reports for Joint Commission
Office Services Supervisor
University Hospital – UofL Healthcare
Louisville, USA
06.2005 - 06.2007
Acted as a Business Manager for 3 nursing departments
Responsible for payroll, scheduling, attendance, employee complaints/questions, customer complaints, staffing issues, hiring, and HR related functions (evaluations, FMLA)
Indirectly supervised POA staff
Managed daily operations of the nursing office and assisted office staff in their daily work load
Served as project coordinator and analyst
Coordinated and executed multiple tasks in a limited time frame
Inputted patient charges daily into Net Access system and audited discharge times
Clerical Support Specialist
University Hospital – UofL Healthcare
Louisville, USA
11.2004 - 06.2005
Created and maintained database for census and LOA data
Formatted data compiled and filed reports to outside agencies
Created presentations using Power Point, Excel, and Word
Inputted, tracked, and maintained records for payroll and scheduling for approximately 200 employees
Scheduled and coordinated meetings, interviews, and special events including equipment and catering
Assisted with JCAHO and state records as delegated/requested
Collaborated with IS department to identify links or upgrades for data collection and program changes needed to improve data output
Education
Masters of Healthcare Administration -
Webster University
10.2009
Bachelor of Applied Arts - Healthcare Administration, Business Administration
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
Executive Assistant Director, Counterintelligence Support to Research, Development and Acquisition (RDA) and the Australia, United Kingdom and United States Security Partnership (AUKUS) at NAVAL CRIMINAL INVESTIGATIVE SERVICE (NCIS)Executive Assistant Director, Counterintelligence Support to Research, Development and Acquisition (RDA) and the Australia, United Kingdom and United States Security Partnership (AUKUS) at NAVAL CRIMINAL INVESTIGATIVE SERVICE (NCIS)
FirstChoice Nurse Residency Program Clinical Specialist/Medical and Surgical Nurse Educator at Saint Mary's HospitalFirstChoice Nurse Residency Program Clinical Specialist/Medical and Surgical Nurse Educator at Saint Mary's Hospital
Executive Director of Administration and The Executive Director for the Mid-County Hub Program at Harvest Intercontinental ChurchExecutive Director of Administration and The Executive Director for the Mid-County Hub Program at Harvest Intercontinental Church