Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole M. Roberson

Summary

Experienced leader in developing, implementing, and managing mobile staffing strategies to drive operational efficiency and strategic planning. Demonstrated success in program management, strategic planning, and cross-functional coordination, achieving high-impact results through innovative problem-solving and effective communication. Proficient in coaching teams to excel, promoting a culture of continuous improvement, and delivering exceptional service.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Director, FirstChoice Program and Partnership Services

Trinity Health
06.2019 - Current
  • Responsible for the overall planning, coordination, implementation, execution, communication and completion of the deployment of FirstChoice (FC) into 14 regional hubs across Trinity Health (TH) along with the creation of the National Traveler Program
  • Program has grown to supporting 92 hospitals, with over 3000 clinicians across various clinical, support and leadership positions saving over $40M per year for Trinity Health
  • Provide leadership, direction, and set strategy for the enterprise-wide operations of the TH FC Program
  • Accountable for centralized System Office operations: centralized staffing, FC program logistics, regional Hub growth and new Hub and role development across the continuum
  • Ensures cost effective deployment of clinical and non-clinical mobile staff to various work sites throughout the Regional and National ministry hubs
  • Leads and directs the FirstChoice leadership team in the effective management and operation of all aspects of the TH FirstChoice program: National Traveler program; Regional FC Hubs; Marketing, Program development and Strategy
  • This includes leadership and setting direction for exceptional 24/7 customer service in staffing functions, relationship building, and ongoing development
  • Works in collaboration with TH and regional market leadership teams to ensure effective and targeted talent recruitment and usage of mobile market resources
  • Develops and maintains business operational standards, program/workforce strategy and growth and related initiatives
  • Maintains system standard tenants throughout program
  • Responsible for Program finances and data (budget, expense monitoring, utilization trends overall areas served, information management, and staffing and schedule processes for deployment of mobile resources
  • Functions and serves as a key consultative resources in providing insights, recommendations, and guidance at multiple levels in the organization, including departmental, interdepartmental, system wide and corporate-wide (national)
  • Business owner of Vendor Management Platform for external talent order management, procurement, credentialing and invoicing
  • Accountable for financial trending and data reporting, market monitoring and pricing recommendations/negotiations base on these trends, contract management, and vendor relationships
  • Serves on Hallmark Healthcare Strategic Advisory Board

Client Service Consultant

Trinity Health
09.2015 - 04.2018
  • Responsible for the overall planning, coordination, implementation, execution, control and completion of medium and large, complex information technology projects
  • Develops, manages and monitors project plans
  • Identifies and finalizes project scope and objectives, defines team member's roles, activities and functional responsibilities
  • Identifies and documents detailed tasks and timelines
  • Accountable for successfully managing and meeting project outcomes and client satisfaction
  • Ensures customers are actively engaged throughout the project life cycle
  • Develops, monitors, and manages project budget (i.e
  • Analysis, reconciliation, forecasting, expenditure authorization, resource requirements, value management, tracking and reporting)
  • Plans cross organization team members' work and assigns tasks and monitors progress, generally in a matrix work environment
  • Manages problem resolution and risk mitigation
  • Provides analytical and practical guidance to project team members and lower level project managers
  • Works with customers to ensure business workflows, training and communication plans are completed
  • Provides appropriate tools, training, guidance and necessary resources to resolve problems, avert potential risks and maintain customer engagement
  • Manages vendors and consultants as needed
  • Facilitates and participates in meetings with business owners, key stakeholders and TIS colleagues throughout each phase of the project
  • Analyzes business needs and requirements and provides technical guidance to management and key decision-makers in determining selection of appropriate software, hardware, and IS solutions which support business needs, strategic goals and established standards

FirstCHOICE Operations and Central Staffing Manager

Trinity Health
07.2009 - 09.2015
  • Create and sustain system staffing resource pool called FirstCHOICE that floats to over 90 different cost centers at 7 hospitals/clinics
  • Specialties' of staff in FirstCHOICE include Registered Nurses, Surgical Technologists, Certified Registered Nurse Anesistist, Patient Care Technicians, Unit Clerks, and Patient Companions
  • 24/7 overall management of the system staffing office to include management of the department staff and firstCHOICE staff
  • Management of all processes for system staffing office
  • Assure mobile workforce is deployed efficiently throughout Health system
  • Manage the operational, financial and productivity functions of FirstCHOICE and the system staffing office
  • Analyze current market and environment trends to determine future growth opportunities, technology changes, or workflow changes for FirstCHOICE program and/or system staffing office
  • Manage all projects related to FirstCHOICE expansion
  • This includes development of project timeline, budget and resource analysis, internal and external marketing, and ongoing monitoring of program
  • Responsible for payroll, scheduling, attendance, employee complaints/questions, customer complaints, staffing issues, hiring, evaluations for 350+ employees
  • Manage recruitment efforts, interviewing and orientation for the firstCHOICE program
  • Create, implement, and monitor policies and procedures for the staffing office and first choice programs
  • Responsible for the budget process for System Staffing Office and firstCHOICE program
  • Promotes collaboration between the system staffing Office and FirstCHOICE office with other departments to insure proper allocation of resources, and to improve internal/external relationships
  • Perform data collection, prepare reports and presentations for senior leadership regarding FirstCHOICE usage, effectiveness, and cost savings analysis
  • Manage all functions related to contracting, acquiring, training, and billing for external agency or contract staff

Nursing Support Services Manager/Coordinator

University Hospital – UofL Healthcare
06.2007 - 07.2009
  • System administrator to 3 Teletracking technologies computer modules
  • Includes project planning, budget development, implementation, executing, controlling, training, and ongoing monitoring, maintenance and upgrades of 3 computer modules
  • Project manager for the implementation of the flexchoice resource pool
  • This pool deployed staff throughout the hospital, clinic and cancer center
  • Project Manager for other various projects related to staffing, patient flow, bed availability, revenue cycle, and compliance
  • Provide senior leadership, and physicians with project status updates, feedback, and appropriate reporting on selected/delegated projects
  • Extract and analyze data from various systems to identify trends and benchmarks
  • Provides recommendations and alternative/future action on delegated projects
  • Manage the operational, quality, financial, and productivity functions of the Transport Department
  • Collaborate to resolve conflicts, and improve internal/external relationships throughout the facility regarding Nursing support services and the Transport Dept
  • Manage and execute multiple projects in very narrow time frames
  • Serve on various committees including employee satisfaction, Bed Availability, restraints, safety, compliance, and payroll and scheduling
  • Provide training and presentations on Teletracking systems, throughput, restraints, diversion times and discharge data
  • Create various reports for Joint Commission

Office Services Supervisor

University Hospital – UofL Healthcare
06.2005 - 06.2007
  • Acted as a Business Manager for 3 nursing departments
  • Responsible for payroll, scheduling, attendance, employee complaints/questions, customer complaints, staffing issues, hiring, and HR related functions (evaluations, FMLA)
  • Indirectly supervised POA staff
  • Managed daily operations of the nursing office and assisted office staff in their daily work load
  • Served as project coordinator and analyst
  • Coordinated and executed multiple tasks in a limited time frame
  • Inputted patient charges daily into Net Access system and audited discharge times

Clerical Support Specialist

University Hospital – UofL Healthcare
11.2004 - 06.2005
  • Created and maintained database for census and LOA data
  • Formatted data compiled and filed reports to outside agencies
  • Created presentations using Power Point, Excel, and Word
  • Inputted, tracked, and maintained records for payroll and scheduling for approximately 200 employees
  • Scheduled and coordinated meetings, interviews, and special events including equipment and catering
  • Assisted with JCAHO and state records as delegated/requested
  • Collaborated with IS department to identify links or upgrades for data collection and program changes needed to improve data output

Education

Masters of Healthcare Administration -

Webster University
10.2009

Bachelor of Applied Arts - Healthcare Administration, Business Administration

Central Michigan University
08.2004

Skills

  • Leadership Development
  • Microsoft Office Suite
  • Scheduling systems
  • Relationship building
  • Cross functional coordination
  • Strategic planning
  • Process Improvements
  • Project and People management
  • Coaching and Mentoring
  • Operations management
  • Creativity and innovation
  • Project coordination

Certification

Certified Contingent Workforce Professional, 12/01/21

Timeline

Director, FirstChoice Program and Partnership Services

Trinity Health
06.2019 - Current

Client Service Consultant

Trinity Health
09.2015 - 04.2018

FirstCHOICE Operations and Central Staffing Manager

Trinity Health
07.2009 - 09.2015

Nursing Support Services Manager/Coordinator

University Hospital – UofL Healthcare
06.2007 - 07.2009

Office Services Supervisor

University Hospital – UofL Healthcare
06.2005 - 06.2007

Clerical Support Specialist

University Hospital – UofL Healthcare
11.2004 - 06.2005

Bachelor of Applied Arts - Healthcare Administration, Business Administration

Central Michigan University

Masters of Healthcare Administration -

Webster University

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Nicole M. Roberson