Websites
Summary
Work History
Education
Skills
Certification
Accomplishments
Timeline
Affiliations
Work Preference
Overview
Languages
Interests
Work Availability
References
Hi, I’m

Nicole Roberts

Executive Director/ President
Clermont,FL
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Nicole Roberts

Summary

Accomplished Business Administrator with 16 years of diverse and progressive experience in project and program management. Detail-oriented and communication-savvy with a successful track record in project integration. Skilled at defining and controlling scope, achieving project objectives, and managing and building cross-functional teams.

Work History

TRUU WITH THE ROBERTS INC
Clermont, FL

President, Nonprofit Chief Executive Officer
2021 - Current (4 education.years_Label & 7 education.months_Label)

Job overview

  • Developed and implemented fundraising strategies to increase donations and grants
  • Created a budget for the organization, monitored expenditures, and revised as needed
  • Collaborated with board members to create short-term and long-term organizational goals
  • Provided leadership for all operational aspects of the nonprofit organization, including program development and implementation
  • Attended networking events to build relationships with potential donors and partners.
  • Managed databases of volunteers, donors, sponsors, grantors, and vendors
  • Ensured compliance with federal laws on nonprofit organizations
  • Monitored trends in philanthropy and identified new sources of funding for programs
  • Responded quickly and effectively to crises that affected the organization's reputation or ability to carry out its mission
  • Oversaw marketing campaigns designed to promote services offered by the organization
  • Maintained up-to-date records on all donor contributions, including pledges made throughout each fiscal year
  • Cultivated relationships with current donors while seeking out new ones

TRUU Collection Brand
Clermont, FL

Executive Director/Vice President of Operations
12.2021 - Current

Job overview

  • Developed and maintained store policies and procedures
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty
  • Established weekly and monthly goals for sales staff to achieve desired results
  • I resolved customer complaints quickly to maintain positive relationships with customers
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Maintained awareness of market trends in the retail industry and understanding of forthcoming customer initiatives. And monitoring local competitors.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Drove strategic improvements to enhance operational and organizational efficiencies.

Tax Advantage Ink, LLC
Clermont, FL

Executive Director/Vice President of Operations
01.2008 - Current

Job overview

  • Provided an elevated customer experience to generate a loyal clientèle
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
  • Asked open-ended questions to assess customer needs
  • Solved unresolved customer issues.
  • Described products to customers and accurately explained details and care of merchandise
  • Managed daily operations of business, including hiring and training staff.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.

Education

Southern New Hampshire University
Manchester, NH

BBA from BS-Business Administration Conc Nonprofit Management
08.2023 - 11.2024

University Overview

  • SNHU Announces Honor Roll for 23EW1- Honor Roll
  • SNHU Announces Honor Roll for 23EW2 - Honor Roll
  • SNHU Announces Honor Roll for 24EW3- Honor Roll
  • SNHU Announces Honor Roll for 2024 C-3 (May-Jun)
  • SNHU President's List Announced - President's List
  • SNHU Dean's List Announced
  • Member of NSLS Member, 2024

Ashford University Online
Arizona City, AZ

Bachelor of Arts from Entrepreneurship

Skills

  • Creative problem solver
  • Trusted key holder
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Microsoft Outlook, Word and Excel
  • Customer-focused
  • Credit card processing
  • Business Development
  • Business Administration
  • Customer Service
  • Business Planning
  • Start-Up Operations
  • Relationship Building
  • Driven and Determined
  • Team Collaboration and Leadership
  • Customer Relations
  • Performance Improvement
  • Budget Control
  • Verbal and Written Communication
  • Purchasing and Planning
  • Strategic Decision-Making
  • Negotiation and Persuasion
  • Attention to Detail
  • Consulting
  • Operations Management
  • Business Marketing

Certification

  • Grantor's
  • Sales Manager Certificate
  • Computer Training Certificate
  • Determining Board Effectiveness
  • Operating Effectively
  • Nonprofit Board Member Essential Exam
  • Fundraising Counsel
  • Fundraising Essentials: Identifying and Cultivating Donors
  • Fundraising Essentials: What is nonprofit fundraising
  • Soliciting and Stewarding Donors

Accomplishments

  • The National Society of Leadership and Success (NSLS)

Timeline

Southern New Hampshire University

BBA from BS-Business Administration Conc Nonprofit Management
08.2023 - 11.2024

President, Nonprofit Chief Executive Officer

TRUU WITH THE ROBERTS INC
2021 - Current (4 education.years_Label & 7 education.months_Label)

Executive Director/Vice President of Operations

TRUU Collection Brand
12.2021 - Current

Executive Director/Vice President of Operations

Tax Advantage Ink, LLC
01.2008 - Current

Ashford University Online

Bachelor of Arts from Entrepreneurship

Affiliations

The National Society of Leadership and Success

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Company Culture401k matchWork from home optionPaid time offWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit SharingPaid sick leave

Overview

17
years of professional experience
16

Customer Service

1
year of post-secondary education

Languages

English
Native language
Spanish
Beginner
A1

Interests

Singing

Business Development

Dancing

Streaming

Entertainment

Cooking

Availability
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References

References available upon request.

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Nicole RobertsExecutive Director/ President