Nicole Roberts

Accomplished executive director with a proven track record of leveraging strong team leadership and development to drive forward progress. Highly organized and detail-oriented leader, adept at directing high-performing teams to develop innovative solutions and solve complex operational and technical problems. Successful in implementing efficient systems across multiple operations, showcasing superior organizational and communication skills.

• Process Improvement & Innovation: Led major initiatives to streamline workflows and enhance operational efficiency, focusing on solving complex challenges through innovative approaches.
• Cross-Functional Team Leadership: Proven success in managing cross-functional teams, ensuring seamless collaboration between HR, finance, compliance, and external partners.
• Customer Experience Optimization: Extensive experience in creating positive customer and stakeholder experiences through strategic planning, communication, and operational improvements.
• Data-Driven Decision Making: Strong analytical skills with a history of using data to inform strategy and drive improvements in process and performance.
• Employee Training and Development: Developed and launched a comprehensive organizational training program for Goodwill Industries, from initial design to full implementation.

• MA Organizational Leadership & Higher Ed., Lewis University, Romeoville, IL
• BA Social Science & Psychology, Ashford University, Clinton, IA

• Fortune Business Review Magazine, The 10 Most Empowering Women Leaders in Business, 2023
• Women We Admire, Top 50 Women Leaders of Oregon, 2022
• Children’s Miracle Network Volunteer
• Co-Director, Miss Lane County Women’s Scholarship Program, 2022
• Alpha Beta Kappa National Honors Society, 2018

Career Summary

As an accomplished executive with a proven record of leadership in healthcare, nonprofit, and educational sectors, I have consistently driven organizational success through strategic planning, operational excellence, and collaborative leadership. My career has been defined by my passion for improving operational efficiency, fostering positive work cultures, and developing staff potential through training and mentorship. From leading cross-functional teams to securing major funding and ensuring regulatory compliance, I have a history of achieving outstanding outcomes.

In roles such as Interim Executive Director and Director of Operations at Jasper Mountain Center, I spearheaded transformative initiatives that optimized operations, enhanced financial stability, and cultivated a culture of accountability and collaboration. At Goodwill Industries and Pioneer Pacific College, I innovated employee development programs and streamlined admissions processes to enhance engagement and outcomes.

Moving forward, my goal is to continue leading teams toward operational excellence while leveraging my passion for process improvement and organizational development. I seek a role where I can further contribute to transforming customer or employee experiences through strategic leadership, innovative problem-solving, and fostering cross-functional collaboration. I am excited to take on new challenges that align with my commitment to creating impactful, results-driven solutions that support an organization’s long-term growth and success.