NICOLE ROBERTS
Village Manager
Bellevue,MI, Michigan, MI
Summary
Knowledgeable Village Manager successful at promoting village interests, improving operations and maximizing the effectiveness of different departments in small cities. Well-versed in current trends, strategies and technological options. Looking for a long-term position focused on making a clear and lasting impact on operations and the community.
Overview
31
31
years of professional experience
Work History
Bellevue Village Manager
Village Of Bellevue
05.2020 - Current
- Developed and administered project budgets.
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Kept municipal operations in compliance with all city ordinances, state requirements, and federal laws.
- Pursued learning opportunities and maintained current understanding of trends and technological advances in municipal management.
- Represented the village and its interests with community organizations, government agencies, and the general public.
- Researched issues, wrote reports, and presented findings to the village council.
- Created an annual budget and submitted it to the village council for review and approval.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards, and social media to find applicants.
- Created and implemented an aggressive action plan to address pressing cost control needs.
- Developed and implemented a high-quality work environment as measured through employee satisfaction ratings.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained Notary Public.
- Proficient in grant writing and has been awarded $21 million in grant funds to date.
- Restructured the retirement health insurance program, turning a $3.3 million deficit into a $160,000 surplus.
City Letter Carrier Technician
United States Postal Service
06.2016 - 05.2020
- Plan and case mail in sequence of delivery for designated route.
- Collect mail from letter boxes on specific route both on foot and by vehicle Pleasantly greet and engage customers, assisting with any mail-related issues.
- Maintain accurate records of attempted and missed deliveries as required by post office.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Worked closely with other employees in mail office and handles various administrative tasks Inspects truck equipment and supplies and reports problems and safety hazards to supervisors following each shift.
- Worked closely with employees and management to resolve delivery and safety issues.
- As Branch #262 Union Steward Developed storage system and maintains Safety Data Sheets updates for all hazardous chemicals used by all employees.
Business Owner
Self - Battle Creek Cereal Killers LLC
06.2011 - 12.2017
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to increase market awareness and created ticket sales.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Optimized team hiring, training and performance.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Insurance Agent
Allstate Corp & State Farm Insurance
10.1998 - 05.2016
- Developed and maintained long-term relationships with policyholders and small business entities.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Cultivated new business by offering presentations on financial well- being to individuals and groups on term and whole life insurance Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Licensed in Life, Health, Fire and Casualty, and Variable Annuities Notary Public .
Manufacturing Clerk/Union President
Lear Corporation
05.1994 - 04.1998
- Coordinated inventory management processes to optimize stock levels and minimize waste.
- Developed documentation for standard operating procedures to streamline training and operational consistency.
- Enhanced production efficiency by implementing lean manufacturing strategies and reducing waste.
- Led negotiations to secure fair contracts, enhancing member benefits and workplace conditions.
- Facilitated conflict resolution processes, promoting effective communication between members and management.
- Implemented measures to improve transparency within the organization, enhancing trust among union members and stakeholders alike.
- Presided over union meetings and promoted agendas with transparent information for union workers.
Education
BBA - Business Administration And Management
Baker College
Online05.2024
Associate of Arts - Photography
Lansing Community College
Lansing, MI05.2009
High School Diploma -
Bellevue High School
Bellevue, MI05.1992
Skills
- Budget Preparation
- Labor Relations
- Municipal Management Trends
- Hiring And Terminations
- Project Coordination
- Administration Strength
- Meeting Leadership
- Union Negotiation
- BS&A Software
- Microsoft Office
- Community engagement
- Infrastructure management
Additional Information
Jamie Rugg
United Way of South Central Michigan Director of Operations
United Way
34 Jackson St. W #4b
Battle Creek, MI 49017
(269)962-9538
j.rugg@uwscmi.org
Timothy Griffin
Chief of Police
Village of Bellevue
201 N. Main St. Bellevue, MI 49021
(269)763-9429
tgriffinbellevuepolice@gmail.com
Deborah Penfield
Resource Recovery Coordinator
Eaton County
1045 Independence Blvd. Charlotte, MI 48813
(517)543-7500 Ext. 4109
DPenfield@eatoncounty.org
Laurie Pfiester
Department Manager
Michigan Department of Treasury
Lansing, MI 48922
(517)335-7508
lauriepfiester21@yahoo.com
Andrew Rudd
Civil Engineer
Wightman and Associates
433 E. Ransom St.
Kalamazoo, MI 49007
(269)200-2704
arudd@gowightman.com
Timeline
Bellevue Village Manager
Village Of Bellevue
05.2020 - Current
City Letter Carrier Technician
United States Postal Service
06.2016 - 05.2020
Business Owner
Self - Battle Creek Cereal Killers LLC
06.2011 - 12.2017
Insurance Agent
Allstate Corp & State Farm Insurance
10.1998 - 05.2016
Manufacturing Clerk/Union President
Lear Corporation
05.1994 - 04.1998
BBA - Business Administration And Management
Baker College
Associate of Arts - Photography
Lansing Community College
High School Diploma -
Bellevue High School
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