Nicole Robertson
Colorado Springs,CO
Summary
Experienced and results-driven Hospitality Professional with a proven track record in managing large-scale office, hotel and event spaces while enhancing client satisfaction. Strong communicator with a talent for building and maintaining client relationships. Committed to delivering projects on time and exceeding client expectations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Workplace Experience Coordinator
CBRE for Client Booz Allen Hamilton
04.2024 - Current
- Enhance client satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Manage a quality office space comprised of 52.000-square-feet including two SCIFs (Sensitive Compartmented Information Facility) with structured covered parking.
- Enhance safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Coordinate with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Streamline office layouts for better employee collaboration and productivity.
- Ensure client satisfaction with timely project delivery and effective communication throughout the planning process.
- Maintain inventory and order supplies to keep facility resources readily available.
- Coordinate conferences for industry professionals.
- Collaborate closely with clients throughout the meeting planning process to ensure their vision was accurately reflected in the final event layout.
Community Manager/Event Coordinator
Benchmark Hospitality for Client Verizon Business
01.2022 - 06.2023
- Cultivated a positive office environment through proactive involvement and support.
- Managed visitor check-ins and provided building security.
- Oversaw facility maintenance requests, coordinating with both building management and outside vendors to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Ensured all meeting rooms were fully operational and prepared for use.
- Planned both on-site and off-site meetings for the Verizon client.
- Managed the Event Support inbox for the entire Workplace Hospitality Business Group.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Events Supervisor
Virginia Beach Convention Center
10.2010 - 06.2014
- Supervised both small and large events (5000+) in a public assembly facility, ensuring compliance with occupancy agreements and safety standards.
- Managed on-site set-up and move in/out of property, overseeing all logistical aspects.
- Supervised event and event staff, ensuring smooth operations and high-quality service.
- Acted as liaison with contract caterer and outside service contractors to coordinate event services.
- Responded to requests and concerns from event sponsors to ensure service excellence and clarify policies.
Real Estate Broker
Century 21
03.2006 - 05.2009
- Provided necessary expertise on the purchasing and selling of real estate, demonstrating thorough knowledge of local zoning, tax laws, and estate financing.
- Coordinated and oversaw inspections and repairs, ensuring timely completion by contracted dates.
- Cultivated and maintained strong client relationships, resulting in numerous unsolicited referrals and repeat business.
Guest Care Manager/Sales Manager
Marriott International
01.2000 - 10.2002
- Guest Care Manager 02/2001-10/2002
- Managed a staff of 14 Front Desk Associates, ensuring efficient operations and high levels of customer service.
- Handled Accounts Receivables and Payables, maintaining accurate financial records.
- Oversaw budgeting, scheduling, and Human Resources, optimizing resource allocation and staff management.
- Improved overall hotel ratings by identifying areas of improvement based on guest feedback analysis.
- Acted as the property manager in the absence of the General Manager, ensuring seamless operations.
- Sales Manager 01/2000-02/2001
- Handled all inside sales and marketing, driving revenue growth through strategic initiatives.
- Coordinated all events from pre-event planning to post-event follow-up, ensuring successful execution and client satisfaction.
Event Manager
Marriott's Las Vegas Area Sales Office
01.1998 - 01.2000
- Coordinated groups, meetings, and receptions for six Marriott properties, ensuring seamless execution and high customer satisfaction.
- Supervised operations for three major convention properties, managing logistics and staff to deliver successful events.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Community engagement
- Strategic leadership
- Training and mentoring
- Meeting facilitation
- Special events planning
- Multitasking and organization
- Issue resolution
- Vendor relations
- Volunteer management
- Team member development
- Event planning
- Facility management
- Adaptability
- Guest relations
- Reliability
Certification
Secret Security Clearance
Timeline
Workplace Experience Coordinator
CBRE for Client Booz Allen Hamilton
04.2024 - Current
Community Manager/Event Coordinator
Benchmark Hospitality for Client Verizon Business
01.2022 - 06.2023
Events Supervisor
Virginia Beach Convention Center
10.2010 - 06.2014
Real Estate Broker
Century 21
03.2006 - 05.2009
Guest Care Manager/Sales Manager
Marriott International
01.2000 - 10.2002
Event Manager
Marriott's Las Vegas Area Sales Office
01.1998 - 01.2000
Bachelor of Science - Hotel and Restaurant Management
University of Nevada, Las Vegas
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