Nicole Robinson
Rodeo,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Program Ambassador
Rubicon Programs
Rodeo, CA
01.2024 - Current
- Greet & welcome participants and walk-ins, coordinate meetings, and monthly workshops.
- Answer incoming calls
- Connect participants with Impact Coaches for Intake Assessments
- Refer walk-ins and callers to outside resources if they are not qualified for Rubicon's programs, i.e. housing, employment, counseling, legal services, etc.
Customer Service Representative
Codornices Veterinary Clinic
Albany, CA
03.2022 - 02.2023
- Answered high volume of calls, greeted clients, maintained client database, added new clients to the database, upsold products available for pets.
- Pre-screened clients for upcoming surgeries for their pets.
- Called in authorized prescriptions to pharmacies & online pharmacy orders through Covetrus.
- Processed client cash & credit card payments. Made sure the cash drawer was accurate at the beginning and end of shifts.
- Counseled pet owners about proper nutrition, preventative care, behavior problems and general care of their pets.
- Advised pet owners regarding euthanasia decisions when necessary.
- Educated clients on responsible pet ownership topics such as spaying and neutering, vaccination schedules and flea prevention methods.
- Ran end of day reports for veterinarians at the end of each day.
Contract - Ward Clerk /Medical Records Clerk
Shields Nursing Centers
Richmond, CA
08.2021 - 01.2022
- Organized paperwork such as charts and reports for office and patient needs.
- Filled out records, staffing sheets, and patient documents.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls.
- Organized paperwork for doctors, nurses, and patients.
- Stored and retrieved permanent records on daily basis.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Education
Diploma - Medical Assistant Front & Back Office
Medical Help Training
Concord, CA09-1991
Certificates of Completion - Computer Business With Applications
Regional Occupational Program
110 Harbour Way08-1990
High School Diploma -
Richmond High School
1250 23rd Street06-1989
Skills
- Type 51 WPM
- Excellent written & oral communication
- Office Management
- Recruitment
- Event Planning
- Time Management
- Problem Solving
- Training & Development
- First Aid/CPR
- Networking
Professional References
- John Cunningham, Jr. - Site Manager, Rubicon Programs - (341) 732-8499
- Theodore Howard - Impact Coach, Rubicon Programs - (510) 365-5088
- Gail Thomas - Program Assistant, Rubicon Programs - (510) 978-3712
Timeline
Program Ambassador
Rubicon Programs
01.2024 - Current
Customer Service Representative
Codornices Veterinary Clinic
03.2022 - 02.2023
Contract - Ward Clerk /Medical Records Clerk
Shields Nursing Centers
08.2021 - 01.2022
Diploma - Medical Assistant Front & Back Office
Medical Help Training
Certificates of Completion - Computer Business With Applications
Regional Occupational Program
High School Diploma -
Richmond High School
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