Nicole Robinson
Philadelphia,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Administrative Clerk
First Judicial District Of Pennsylvania
10.2017 - Current
- Maintaining 100 percent customer service at all times
- Conducting face to face and over the phone interviews with clients
- Reading and understanding all legal court documents and records while applying laws, rules, and regulations.
- Problem solving.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Improved communication between departments through effective scheduling and coordination of meetings.
Support Staff Member
NHS Direct
04.2015 - 10.2017
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Streamlined office processes for improved workflow and increased productivity.
- Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
- Organized and maintained filing systems to ensure easy access to important documents.
Manager
Cathedral Village
11.2006 - 04.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Clinical Child Psychology
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Edward Bok High School
Philadelphia, PA06.2008
Skills
- Spreadsheet development
- Billing and Invoicing
- Daily Reporting
- Data Compilation
- Customer follow-up
- Scheduling appointments
- Database entry
Timeline
Administrative Clerk
First Judicial District Of Pennsylvania
10.2017 - Current
Support Staff Member
NHS Direct
04.2015 - 10.2017
Manager
Cathedral Village
11.2006 - 04.2016
Clinical Child Psychology
Community College of Philadelphia
High School Diploma -
Edward Bok High School
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