Nicole Robinson
Saint Louis,MO
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
10
10
years of professional experience
Work History
Mail Carrier
United Postal Service
06.2024 - Current
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Customer Service Representative
Wells Fargo
08.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records for all processed claims, facilitating easy retrieval for future reference or analysis.
- Checked documentation for accuracy and validity on updated systems.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Machine Operator Analysis
SKF Industrial
01.2015 - 12.2022
- Operate motorized equipment such as Forklifts, Swing Reach, Counter Balance etc throughout the warehouse safely
- While navigating through our software systems to fulfill our customer orders requirements
- Met deadlines while maintaining high-quality deliverables
- Identified ways to improve efficiency in operations and implemented process changes
- Responded quickly to meet customer needs and resolve problems
Education
Certification In Cosmetology Business -
Vatterott
Saint Louis, Missouri04.2013
Completed Coursework Towards Master Of Business Administration (M.B.A.) - Management
Forest Park Community College
Saint Louis, Missouri06.2004
Skills
- Safety Compliance
- Supply Chain Distribution
- Computer Skills
- Good Communication
References
References available upon request
Timeline
Mail Carrier
United Postal Service
06.2024 - Current
Customer Service Representative
Wells Fargo
08.2023 - 05.2024
Machine Operator Analysis
SKF Industrial
01.2015 - 12.2022
Certification In Cosmetology Business -
Vatterott
Completed Coursework Towards Master Of Business Administration (M.B.A.) - Management
Forest Park Community College
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