Nicole Robinson

Work History

GCR Healthcare, Medical Solutions,Carestaff

03.2021 - 12.2023

Maintained a safe and clean environment for patients by adhering to infection control protocols and standards.
Streamlined administrative processes by accurately updating electronic medical records in a timely manner.
Worked with manager and supervisor to plan and coordinate production schedules.
Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Ensured accurate documentation of patient information, maintaining strict confidentiality in accordance with HIPAA regulations.

Oceanside Nursing Home and Rehabilitation Center

10.2018 - 12.2020

Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Medmark Treatment Centers

06.2017 - 09.2019

Worked directly with program directors at five clinics to achieve 20% reduction in overdue balances across the state.
Supported Chief Operating Officer with daily operational functions.
Produced reports and documents for senior team members.
Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
Maintained compliance with local, state, and federal regulations governing insurance, including Medicare and Medicaid requirements.
Prepared insurance claims for submission to clearinghouse or insurance companies.
Organized and led several staff trainings to promote collaboration.

Compassus Hospice

04.2016 - 12.2016

Supervised and managed the daily activities of a clinical team consisting of 25 physicians, nurses and support staff.
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
Ensured HIPAA compliance.
Created staff schedules, approved requested time off and updated reports.

Compassionate Care Hospice LLC.

01.2012 - 03.2016

Performed wide-ranging administrative, financial and service-related functions through AP/AR and IDT trainings.
Updated tracking spreadsheets with the latest client and billing information.
Gathered statistical data to enhance reports and presentations; managed scheduling of appointments and meetings for employees.
Reviewed documentation for compliance with requirements and accuracy of information.
Created documents and presentations to help senior leaders make decisions on company improvements.
Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.