Nicole Robinson
Windham,ME
Summary
Detail-oriented professional with extensive experience in managing complex projects and invoicing processes. Known for maintaining 99% on-time shipping records and fostering strong client relationships, driving business growth through exceptional service and communication.
Overview
2027
2027
years of professional experience
Work History
Estate Sale Manager
Self-employeed
03.2021 - Current
- Managed and sold multiple full estates
- Safely packed and shipped over 2,000 items worldwide
- Maintained close customer relationships leading to established trust and repeat sales
- Identified price points for over 1,000 vintage and antique items ranging from clothing to jewelry, and the smallest portion being home goods
- Less than 2% late shipments based on 72 hour ship time
- Sole invoice processor for over 2,000 invoices
Office /Invoice Associate
Horch Roofing
02.2022 - 10.2022
- Sent digital and physical invoices via QuickBooks for quick projects
- Communicated with team and clients to ensure accuracy in estimates and invoices
- Visited job sites regularly
- Scheduled quick jobs (not full roof replacement)
- Coordinated with vendors to resolve discrepancies in billing and payment issues.
- Provided exceptional customer service to both internal departments and external vendors, addressing inquiries professionally and efficiently.
- Maintained accurate vendor information in the database, ensuring efficient communication and payment processing.
General Manager
Maine Cryospa and Therapy
11.2018 - 02.2020
- Oversaw daily operations, ensuring exceptional client service and satisfaction.
- Managed staff recruitment, training, and performance evaluation processes.
- Streamlined operational workflows to improve service delivery efficiency.
- Maintained 4.9 / 5.0 stars on all platforms
- Worked closely with local athletes
- Established partnerships with local businesses to expand client base and services offered.
- Inventory management
- Liquid nitrogen ordering and safety protocols
- Cash reconciliation
- (Business closed abruptly due to owner's life change)
Account Associate
Planson International
2018 - 2020
- Worked closely with global United Nations entities
- Created and sent estimates for ICT procurement requests up to 1.2 million USD
- Stayed up to date on competitor rates
- Calculated international freight/ship/air shipping quotes using actual and DIM
- Tracked each individual shipment and communicated with customs when delays appeared
Personal Trainer
Self-employeed
2015 - 2018
- Designed personalized fitness programs tailored to individual client goals and needs.
- Conducted one-on-one training sessions, focusing on proper technique and form.
- Assessed client progress through regular evaluations and adjusted plans accordingly.
- Educated clients on nutrition and healthy lifestyle choices to support fitness objectives.
Skills
- Customer service
- Time management
- Decision-making
Timeline
Office /Invoice Associate
Horch Roofing
02.2022 - 10.2022
Estate Sale Manager
Self-employeed
03.2021 - Current
General Manager
Maine Cryospa and Therapy
11.2018 - 02.2020
Account Associate
Planson International
2018 - 2020
Personal Trainer
Self-employeed
2015 - 2018