Nicole Rodrigues

I recently embarked on the RBT journey and I am seeking opportunities for growth and learning within a company.

• Completed required training and passed certification exam , Exam pass date : 07/10/2025
• Currently shadowing to gain practical experience

• Trained new hires on products and services, best practices and protocols to reduce process gaps
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Performed additional duties as assigned by management team
• Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
• Handled cash register operations accurately during peak times.

• Assisted lead teacher in planning and implementing engaging lesson plans.
• Supported classroom management by maintaining a positive learning environment.
• Facilitated small group instruction, reinforcing key concepts for diverse learners.
• Collaborated with teachers to assess student progress and adapt instructional strategies.
• Coordinated communication between parents and educators regarding student needs and progress.
• Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.

• Maintained an organized reception area and ensured that all guests were attended to promptly
• Explained policies and procedures to visitors
• Greeted customers warmly and made them feel welcome
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.