Nicole Rodriguez
Summary
Bilingual administrative assistant with extensive experience in delivering exceptional customer service in high-pressure settings. Demonstrates strong attention to detail and effective decision-making abilities to manage diverse tasks efficiently. Proven ability to thrive in both independent and collaborative work environments.
Overview
7
7
years of professional experience
Work History
Intake Specialist/Mailroom Assistant
Cherokee Federal Solutions
New York
12.2024 - 07.2025
- Ensured compliance with safety standards and procedures when handling large volumes of mail pieces.
- Organized and maintained an inventory of supplies such as stationary, stamps, labels.
- Maintained a log of all incoming and outgoing mail items.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
Spanish Interpreter
Accurate Communications Inc
New York
12.2023 - 12.2024
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients
- Maintained message content, tone, and emotion as closely as possible.
- Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
Site Assistant
Mayors Office Of Immigrant Affairs
New York
07.2023 - 12.2023
- Welcome clients into Asylum Application Help Center
- Liaise with providers and MOIA/City staff regarding operational matters and concerns
- Trained new team members on site policies and procedures
- Enhanced communication between team members by maintaining organized records of project documents and updates
Asylum Seeker Case Assistant
Catholic Charities
New York
09.2022 - 07.2023
- Welcomed and engaged with asylum seekers who recently arrived to New York City
- Assessed needs of each client and recommended appropriate services and resources
- Perform detailed assessment of applicant documents for NYCID applications
- Increased efficiency in case management through diligent attention to detail and thorough recordkeeping
- Communicated pertinent information to clients via phone, email, and mail
Bilingual Administrative Assistant
DocGo
New York
02.2023 - 07.2023
- Assist guests, patients, and clients through intake and discharge processes
- Direct guests, patients, clients, and staff members to correct resources and escort when necessary
- Assist with scheduling travel and relocation arrangements for guests, patients, and clients
- Improved file organization system, making it easier to locate important documents when needed.
Office Assistant
National Latina Institute For Reproductive Justice
New York
05.2022 - 09.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Exam Proctor
Brainseed Testing
New York
09.2021 - 04.2022
- Located materials and online resources by demonstrating use of equipment and software.
- Explained library rules, policies and procedures to resolve patron issues.
- Monitored student classroom and outdoors activities to promote student safety.
HR Assistant
Villa at Stamford
Stamford
11.2019 - 03.2020
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Organized new employee orientation schedules for new hires.
Administrative Assistant
Goddard Riverside Community Center
New York
12.2018 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Science - Forensic Accounting
Hostos Community College
NY06-2026
Highschool Diploma -
Highschool For Law, Advocacy & Community Justice
New York, NY06.2016
Skills
- Bi-lingual: Spanish
- Documentation and recordkeeping
- Case management
- Bookkeeping
Timeline
Intake Specialist/Mailroom Assistant
Cherokee Federal Solutions
12.2024 - 07.2025
Spanish Interpreter
Accurate Communications Inc
12.2023 - 12.2024
Site Assistant
Mayors Office Of Immigrant Affairs
07.2023 - 12.2023
Bilingual Administrative Assistant
DocGo
02.2023 - 07.2023
Asylum Seeker Case Assistant
Catholic Charities
09.2022 - 07.2023
Office Assistant
National Latina Institute For Reproductive Justice
05.2022 - 09.2022
Exam Proctor
Brainseed Testing
09.2021 - 04.2022
HR Assistant
Villa at Stamford
11.2019 - 03.2020
Administrative Assistant
Goddard Riverside Community Center
12.2018 - 11.2019
Associate of Science - Forensic Accounting
Hostos Community College
Highschool Diploma -
Highschool For Law, Advocacy & Community Justice
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