Nicole Rodriguez
Bronx,NY
Summary
Organized and dedicated Bilingual Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Site Assistant
Mayors Office Of Immigrant Affairs
2023.07 - Current
- Welcome clients into Asylum Application Help Center
- Staff front desk and exit station.
- Liaise with providers and MOIA/City staff regarding operational matters and concerns
- Provide information and guidance to individuals who are unable to access same-day services
- Interpret Spanish additional resources provided for clients at exit station.
- Resolved issues between employees and customers using company policies.
- Trained new team members on site policies and procedures.
- Resolved issues among team members to keep employees on task.
Asylum Seeker Case Assistant
Catholic Charities
2022.09 - 2023.06
- Welcomed and engaged with asylum seekers who recently arrived to New York City.
- Developed and maintained relationships with community organizations and agencies.
- Assessed needs of each client and recommended appropriate services and resources.
- Perform detailed assessment of applicant documents, diligently verifying their completeness, and ensuring that IDNYC applicants possess all essential paperwork and documentation to fulfill requirements of IDNYC enrollment process.
- Facilitated communication between clients and other service providers.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Bilingual Administrative Assistant
Docgo
2022.10 - 2023.01
- Greet guests, patients, clients, and staff members as they enter locations
- Assist guests, patients, and clients through intake and discharge processes
- Scan QR code on guest’s badge as they enter and leave the facility and bring any flagged guests to HERRC or DocGo Supervisor’s attention, in a timely manner.
- Direct guests, patients, clients, and staff members to correct resources and escort when necessary
- Organize and store mail for guest
- Assist with scheduling travel and relocation arrangements for guests, patients, and clients
Office Assistant
NATIONAL LATINA INSTITUTE FOR REPRODUCTION JUSTICE
2022.05 - 2022.09
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
HR Assistant
The Villa At Stamford
2019.11 - 2020.03
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Bilingual Administrative Assistant
GODDARD RIVERSIDE COMMUNITY CENTER
2018.12 - 2019.11
- Implemented effective systems for tracking and maintaining office inventory and facilitating streamlined reordering processes
- Provided administrative support to team members, including scheduling meetings, managing calendars, and preparing documents and presentations
- Facilitate coordination of daily activities for program interns, overseeing their schedules and maintaining calendar of events to support their project completion during internship period.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted Spanish language-speaking clients with inquiries.
Education
Highschool Diploma -
Highschool For Law, Advocacy & Community Justice
New York, NY06.2016
Skills
- Microsoft Word
- Inventory Purchasing
- Microsoft Outlook
- Strong Communication Skills
- Bi-lingual: Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Site Assistant
Mayors Office Of Immigrant Affairs
2023.07 - Current
Bilingual Administrative Assistant
Docgo
2022.10 - 2023.01
Asylum Seeker Case Assistant
Catholic Charities
2022.09 - 2023.06
Office Assistant
NATIONAL LATINA INSTITUTE FOR REPRODUCTION JUSTICE
2022.05 - 2022.09
HR Assistant
The Villa At Stamford
2019.11 - 2020.03
Bilingual Administrative Assistant
GODDARD RIVERSIDE COMMUNITY CENTER
2018.12 - 2019.11
Highschool Diploma -
Highschool For Law, Advocacy & Community Justice
Similar Profiles
Hercules E. ReidHercules E. Reid
Brooklyn Borough Director - Citywide Youth Coordinator at Mayors Office: Community Affairs UnitBrooklyn Borough Director - Citywide Youth Coordinator at Mayors Office: Community Affairs Unit
Nurten CivelekNurten Civelek
Legal Assistant at NYC Mayor's Office Of Immigrant AffairsLegal Assistant at NYC Mayor's Office Of Immigrant Affairs
Nurten CivelekNurten Civelek
Legal Assistant at NYC Mayor's Office Of Immigrant AffairsLegal Assistant at NYC Mayor's Office Of Immigrant Affairs