Nicole Rodriguez
Bronx,NY
Summary
Organized and dedicated Bilingual Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Site Assistant
Mayors Office Of Immigrant Affairs
07.2023 - Current
- Welcome clients into Asylum Application Help Center
- Staff front desk and exit station.
- Liaise with providers and MOIA/City staff regarding operational matters and concerns
- Provide information and guidance to individuals who are unable to access same-day services
- Interpret Spanish additional resources provided for clients at exit station.
- Resolved issues between employees and customers using company policies.
- Trained new team members on site policies and procedures.
- Resolved issues among team members to keep employees on task.
Asylum Seeker Case Assistant
Catholic Charities
09.2022 - 06.2023
- Welcomed and engaged with asylum seekers who recently arrived to New York City.
- Developed and maintained relationships with community organizations and agencies.
- Assessed needs of each client and recommended appropriate services and resources.
- Perform detailed assessment of applicant documents, diligently verifying their completeness, and ensuring that IDNYC applicants possess all essential paperwork and documentation to fulfill requirements of IDNYC enrollment process.
- Facilitated communication between clients and other service providers.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Bilingual Administrative Assistant
Docgo
10.2022 - 01.2023
- Greet guests, patients, clients, and staff members as they enter locations
- Assist guests, patients, and clients through intake and discharge processes
- Scan QR code on guest’s badge as they enter and leave the facility and bring any flagged guests to HERRC or DocGo Supervisor’s attention, in a timely manner.
- Direct guests, patients, clients, and staff members to correct resources and escort when necessary
- Organize and store mail for guest
- Assist with scheduling travel and relocation arrangements for guests, patients, and clients
Office Assistant
NATIONAL LATINA INSTITUTE FOR REPRODUCTION JUSTICE
05.2022 - 09.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
HR Assistant
The Villa At Stamford
11.2019 - 03.2020
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Bilingual Administrative Assistant
GODDARD RIVERSIDE COMMUNITY CENTER
12.2018 - 11.2019
- Implemented effective systems for tracking and maintaining office inventory and facilitating streamlined reordering processes
- Provided administrative support to team members, including scheduling meetings, managing calendars, and preparing documents and presentations
- Facilitate coordination of daily activities for program interns, overseeing their schedules and maintaining calendar of events to support their project completion during internship period.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted Spanish language-speaking clients with inquiries.
Education
Highschool Diploma -
Highschool For Law, Advocacy & Community Justice
New York, NY06.2016
Skills
- Microsoft Word
- Inventory Purchasing
- Microsoft Outlook
- Strong Communication Skills
- Bi-lingual: Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Site Assistant
Mayors Office Of Immigrant Affairs
07.2023 - Current
Bilingual Administrative Assistant
Docgo
10.2022 - 01.2023
Asylum Seeker Case Assistant
Catholic Charities
09.2022 - 06.2023
Office Assistant
NATIONAL LATINA INSTITUTE FOR REPRODUCTION JUSTICE
05.2022 - 09.2022
HR Assistant
The Villa At Stamford
11.2019 - 03.2020
Bilingual Administrative Assistant
GODDARD RIVERSIDE COMMUNITY CENTER
12.2018 - 11.2019
Highschool Diploma -
Highschool For Law, Advocacy & Community Justice
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